Clinic Manager (SW Washington State)

WE DO URGENT CARE DIFFERENTLY

• On-Demand Care:Immediate Care for Injuries Illness Primary Care and Wellness.
• A Winning Culture:Supportive Teammates Transparent Leadership and Non-Bureaucratic Decision Making
• Performance Bonuses: All Employees Work Together See the Results and Share in the Success

Clinic Manager-Manages clinical operations and coaches/develops non-provider staff. Excellent communication attention to detail and the ability to motivate and effectively lead the team are essential skills. Flexibility and prioritization of tasks are a must.

Education and/or Experience Requirements:

• 2 years of medical industry experience required. Urgent Care preferred.
• 2 years of management experience required
• Medical Assistant experience/background highly preferred
• Bachelors degree in Business or a health-related concentration preferred

Pay and Benefits:

• Salary depends on years of experience
• $65000 - $75000 annual approximation
• Performance-driven bonuses paid monthly
• Full-Time Benefits Eligible
• AFC covers the costs of medical care for employees spouses and dependents when using our AFC clinics for health services
• 401k at 1 year with 3% Employer Contribution
• 3 Weeks of Paid Time Off

Schedules:

• Full-time 40 hrs/week
• Traditional Monday-Friday with occasional weekends and evenings

Location:

• AFC Urgent Care in the Pacific NW is growing to meet the needs of our community. If you have an interest in ANY of our clinic locations we encourage you to apply. Please be sure to inform our Recruiter of your preferred location during your interview.
• OREGON Clinic Locations:
  - Northeast Portland (97213)
  - Cedar Hills (97229)
  - Tigard (97223)
  - Oregon City (97045)
  - Beaverton (97005)
  - Hillsboro (97123)
• WASHINGTON Clinic Locations:
  - Vancouver / Camas (98684)
  - Vancouver / Orchards (98662)

What We Need: We are seeking a Clinic Manager who can collaborate with clinical staff and providers to ensure the clinic operates efficiently and profitably. They will provide leadership and support by overseeing all clinical operations.

General Position Summary: The Clinic Manager oversees clinic operations and supervises non-provider staff of a growing urgent care medical practice. The role combines the clinical and business aspects of healthcare to ensure the facility operates efficiently and provides quality patient care as clinically trained. They also collaborate with providers to ensure the clinic operates efficiently and profitably. Knowledge of medical practice and previous management of staff are required. Good communication attention to detail ability to motivate and effectively lead the team are essential skills.

Essential Functions/Major Responsibilities: The duties will be performed in accordance with policy and procedure the standard of care and in accordance with state certification. The essential duties and responsibilities include but are not limited to the following:

• Attending to the day-to-day management of the clinic
• Auditing clinical practices and operations to ensure high-quality patient care
• Scheduling of staff to ensure proper staffing metrics are maintained for all clinical staff including but not limited to Medical Assistants Front Desk Assistants Clinic Coordinators and Medical Scribes
• Collaborate with Chief Medical Officer (CMO) to ensure proper staffing levels for Provider staff
• Hiring monitoring coaching and completing timely evaluation of performance for staff/direct reports
• Ensuring that staff is adequately trained and cross-trained where appropriate
• Ensure that staff complete onboarding process
• Enforce company policies and procedures; and role model them
• Manage supplies including inventory and ordering maintaining optimal levels per policy and communicating to teams and providers when there are any ordering issues
• Work with vendors and authorize invoices for supply orders
• Interface with the billing department to obtain optimal clinic revenue
• Investigate and resolve patient complaints.
• Monitor Net Promoter Score (NPS) and Google reviews
• Ensure that customer/ patient service needs are met
• Develop and implement strategies to improve patient care
• Responsible for customer service scores related to patient experience
• Preparation of daily bank deposits and error tracking of payment collection process.
• Complete and double-check daily reconciliation sheets for accuracy each week and at the end of the month
• Deposit collections to bank no less than 2x per week
• Responsible for oversight of all lines of business including Occ Med UC Wellness Primary Care Workers Compensation.
• Function as a clinic liaison with external businesses
• Manage the clinical workforce using knowledge of relevant labor laws and human resources applications
• Maintains and manages HIPAA OSHA and BOLI compliance at all times
• Attend company meetings and trainings as requested by the Director of Operations. May include offsite functions.

Secondary Functions:

• Act as Manager on Duty (MOD) on rotating weekend shifts (approx. 1 weekend every other month)
• Answer inbound telephone calls to clinic.
• Answer questions transfer calls to providers and other clinics or office headquarters if appropriate and facilitate new and rescheduling of appointments using appropriate software systems (currently Clockwise and Experity).
• If applicable and appropriately licensed the Clinic Manager is expected to use clinical skills (such as MA or X-ray) to provide healthcare to patients in the clinic and may be responsible for routine clinical duties and coverage (such as Front Desk Assistant).
• Perform other job-related duties as directed by management

Job Scope: Clinic Managers are responsible for controlling their individual clinics revenue productivity and efficiency. They are responsible for staying within budgetary expectations. Participation in development of organizational policies and guidelines is expected. Clinic Managers have decision making authority regarding non-provider staffing as well as placing individuals on performance improvement plans. Additionally they will have a discretionary monthly allowance for clinical expenses. Inability to meet expectations can result in consequences ranging from impact on bonus structure to possible termination.

Clinic Managers may be re-assigned and/or assigned to other AFC clinic locations within our network of clinics in the Pacific Northwest.

Supervisory Responsibility: Clinic Managers are responsible for the hiring coaching and evaluation of non-provider staff working within their clinic. This position will generally have between 5 and 10 direct reports trained in either Medical Assisting or Administrative Support.

Exhibit Company Core Values:

• Commitment -Commitments are clearly made and met
• Health -Healthy living for everyone is promoted through sustainable and responsible behaviors
• Excellence -Excellence in everything we do
• Celebrate -Celebrate wins - both small and large
• Trust -Trust builds teamwork through vulnerability and respect