Call Center Support Coordinator (Remote)
Share
Job Location:
Garden City - USA
Hourly Salary:
USD 17 - 20
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Metro PT is looking for a full-time Call Center Support Coordinator. Under the supervision of the Call Center Supervisor he or she will assist in our commitment to provide our patients with a stellar patient experience by ensuring the highest quality and compassionate care. Come be a part of a growing organization in a progressive supportive and innovative team!
Job Status: Full-Time
Location: Remote with preference for candidates in the New York area but we can accept candidates from New York Florida Georgia Maryland Pennsylvania and Virginia
Hourly Rate: $17-$20
What Youll be Doing!
- Effectively communicate changes to administration procedures of the front office including telephones processing scheduling and verifications.
- Route escalated calls to the appropriate department and personnel.
- Complete tasks surrounding the nature of the call and providing the highest level of patient care and support.
- Schedule appointments based on availability and continuity of care verifies insurance information updates demographics and informs patients of necessary documentation for health center visits.
- Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
- Answer a high volume of calls
Schedule: 930am-6pm
Who You Are!
- High School Diploma or equivalent
- Strong customer service skills; ability to diffuse client frustrations
- Excellent interpersonal and communication skills
- Ability to use logic and problem-solving skills to resolve issues
- Ability to work independently under tight deadlines in a rapidly changing environment
- Excellent time management and organizational skills
Required Experience:
IC
Key Skills
- Time Management
- Developmental Disabilities Experience
- Intake Experience
- Mediation Experience
- Microsoft Outlook
- Customer Support
- Case Management
- Medical Terminology
- Alternative dispute resolution
- Child Protective Services
- Social Work
- Word Processing
About Company
Metro Physical & Aquatic Therapy is committed to being the choice provider for physical therapy in Long Island. Learn more about us here.
