Assistant Program Manager, Justice Involved Supported Housing Initiative (JISH)

Who We Are:CAMBA is a community of staff volunteers clients donors neighbors and partners who work together to build an inclusive New York City where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in: Education & Youth Development Family Support Job Training & Employment Support Services Health Housing and Legal Services. We reach almost 80000 individuals and families including almost 13000 serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are living in poverty reflecting the challenges faced by nearly 1.7 million New Yorkers today.

CAMBAs Justice Involved Supported Housing Initiative (JISH) provides 30 units of scattered site supportive housing to homeless individuals with a probable mental health illness and/or a substance use disorder with recent histories of cycling through the NYC criminal justice and shelter system. Case management focusses on removing barriers to access needed services in an effort to reduce and/or avoid recidivism. Ensure that all clients basic needs are met and that clients are connected to needed services such as mental health substance use benefits legal etc. The operations component focuses on the housing units meeting habitability standards by working with landlords and management companies to address major repair issues and complete minor repairs as well as identifying new units negotiating leases and making units ready when there is a vacancy.

Position:Program Supervisor

Reports To: Program Manager

Location: 19 Winthrop Street Brooklyn NY 11225

What The Program Supervisor Does:

• Perform Quality assurance field and home visits to ensure client satisfaction; accompany Case Managers and Housing Specialist at home visit monthly to examine interaction and quality services.
• Supervision of staff collaboration with Program Manager to complete performance appraisals coaching counseling mentoring staff.
• Troubleshoot customer/client issues & concerns and make decisions in accordance with program policies procedures and protocols.
• Read progress notes in the absence of the Program Manager and ensure staff are following the progress note template.
• Work with direct reports to review and improve any customer feedback recommend training and other appropriate recommendations.
• Lead appropriately any pushback or resistance to change from customers.
• Monitor customers progress towards their goals weekly and ensure Case Managers are developing and addressing realistic Service Plan goals e.g medical mental health education etc.
• Review all documentation related to customers progress for accuracy completeness and clarity.
• Participate in administrative and staff meetings as requested.
• Ensure staff are updating TMS Maven monthly and ensure all data reflects Service Plan progress.
• Prepare marketing materials for the program.
• As necessary maintain caseload.
• Plan coordinate and facilitate social/peer support events including group facilitation for clients and the quarterly community advisory board community meetings.
• Other duties as assigned.

Minimum Education/Experience Required:

• Bachelors degree in social work or human services and at least 2 years experience in housing related programs. Certified Substance Abuse Counselor (CASAC) Preferred.

Other Requirements:

• Two years of applicable experience and/or equivalent experience.
• One year of experience supervising others.
• Knowledge about understanding of and ability to work closely with people who are homeless those with a history of drug use and/or mentally ill.
• CASAC (preferred)

Compensation: $70000 annually
When salary ranges are listed the range would represent the low and high end for the applicable position & program. The salary offered would be based on various factors unique to each program and includes but is not limited to experience education budget and/or program size internal equity skills and other factors that may be required for the position and organization.

Status: -Full-time (35 hours per week)
Benefits: CAMBA offers a comprehensive benefits package including health insurance dental insurance 403(b) retirement plan with employer match paid time off (vacation personal and sick time) and paid holidays.

CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color people with disabilities and lesbian gay bisexual and transgender people are encouraged to apply. We consider all applicants without regard to race color religion creed gender gender identity gender expression national origin age disability socio-economic status marital or veteran status pregnancy status or sexual orientation.