Manager, Customer Insights & Reporting

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This role requires 4 days a week in the Toronto office

We are seeking a highly organized and intellectually curious analytics professional to join our Customer Insights and Reporting team. This role is central to supporting target setting and benchmarking initiatives and requires someone who can bridge data analysis with business strategy in the context of the financial services industry.

The ideal candidate will have a strong grasp of economics banking and financial markets and be able to interpret broader contextual informationsuch as macroeconomic trends internal strategic shifts and industry benchmarksto inform forecasting and performance measurement. This role demands excellent communication skills a collaborative mindset and a passion for learning and translating complex data into actionable insights.

• Builds various reporting dashboards using the most appropriate data extraction data cleaning and data visualization techniques.
• Provides value through insights reporting and data visualization techniques. Selects configures and implements analytics solutions for consistency and repeatability.
• Researches and applies continuous improvement in data visualization by identifying trends and patterns to transform raw data into actionable business insights.
• Works with different teams management and stakeholders to enhance the usability and aesthetic appeal of data analytics solutions deployed in the organization.
• Translates business needs to technical specifications and evaluates existing data visualization systems in order to improve them.
• Develops data visualizations of large amounts of data that facilitate the intuitive presentation of data to decision makers.
• Documents data flow systems and processes to improve the design implementation and management of business/group processes.
• Develops tools and delivers training programs for use of reporting tools and self-serve analytics by non-analytical end users; may include delivery of training to audiences.
• Focus is primarily on business/group within BMO; may have broader enterprise-wide focus.
• Provides specialized consulting analytical and technical support.
• Exercises judgment to identify diagnose and solve problems within given rules.
• Works independently and regularly handles non-routine situations.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Strong understanding ofbanking finance and economics with the ability to contextualize data within industry trends and strategic goals
• 3-5 years of experience in analytics reporting or strategy roles ideally within financial services and post-secondary degree in related field of study or an equivalent combination of education and experience
• Proficiency in MS Office (Excel PowerPoint) as well as data visualization tools and (Tableau Power BI)
• Experience with data analysis tools such as SQL SAS Python or R
• Excellent verbal and written communication skills with a talent for translating technical findings into business-relevant insights
• Demonstrated ability to work cross-functionally and manage multiple priorities
• Passion for learning and staying current with industry developments and analytical best practices

The above represents BMO Financial Groups pay range and type.

Salaries will vary based on factors such as location skills experience education and qualifications for the role and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles the salary listed above represents BMO Financial Groups expected target for the first year in this position.

BMO Financial Groups total compensation package will vary based on the pay type of the position and may include performance-based incentives discretionary bonuses as well as other perks and rewards. BMO also offers health insurance tuition reimbursement accident and life insurance and retirement savings plans. To view more details of our benefits please visit: Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting positive change for our customers our communities and our people. By working together innovating and pushing boundaries we transform lives and businesses and power economic growth around the world.

As a member of the BMO team you are valued respected and heard and you have more ways to grow and make an impact. We strive to help you make an impact from day one for yourself and our customers. Well support you with the tools and resources you need to reach new milestones as you help our customers reach theirs. From in-depth training and coaching to manager support and network-building opportunities well help you gain valuable experience and broaden your skillset.

To find out more visit us at is committed to an inclusive equitable and accessible workplace. By learning from each others differences we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO directly or indirectly will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid written and fully executed agency agreement contract for service to submit resumes.