Posting Test 3 Corporate & Campus

Job Description Assistant Manager - Data Science Business Analytics and Artificial Intelligence/Machine Learning - Full Time

U.S. Consumer Services (USCS)

About American Express:

You Lead the Way. Weve Got Your Back.

At American Express we know that with the right backing people and businesses have the power to progress in incredible ways. Whether were supporting our customers financial confidence to move ahead taking commerce to new heights or encouraging people to explore the world our colleagues are constantly redefining whats possible and were proud to back each other every step of the way. When you join #TeamAmex you become part of a diverse community of over 70000 colleagues all with a common goal to deliver an exceptional customer experience every day.

We are a global services company and the worlds largest card issuer. Our direct relationships with many millions of consumers businesses and merchants worldwide - combined with our leading-edge marketing analytics information management and rewards capabilities enable us to offer an array of valuable services that enrich lives build business success encourage financial responsibility and create communities of people with common interests.

Amex Flex:

We back our colleagues with the support they need to thrive professionally and personally. Thats why we have Amex Flex our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs colleagues will either work onsite in a hybrid model (combination of in-office and virtual days) or fully virtually.

Overview of the Business:

US Consumer Services (USCS) is responsible for driving profitable growth of American Express US Consumer portfolio by acquiring outstanding new customers and deepening Card Member Engagement and Loyalty through developing differentiated products & partnerships and strengthening our membership services offerings across Travel Dining Lifestyle and Banking.

Our mission is to make Amex membership an indisputable competitive advantage and help each other become better leaders every day. Our Strategy is focused on building a strong premium Card business differentiated by Membership which is brought to life by connecting our Card Members to what they love.

Responsibilities:

Specific job responsibilities span mainly across the following three broad teams within USCS in India:

1. U.S. Consumer Marketing responsible to drive revenue growth and investment efficiency by acquiring new customers onboarding engaging and retaining them through marketing programs and acquisition offers while managing credit quality and minimizing gaming.
2. U.S. Consumer Product Management & Lending responsible to drive profitable growth by developing and enhancing products and services to strengthen Membership and deepen loyalty and engagement and meet our customers evolving buying and payment needs.
3. U.S. Consumer Operational Excellence responsible to mitigate risk and strengthen control environment and thereby ensure we deliver on the customer promise for our products and services.

There is a single job family within each of these teams to solve the business problems mentioned above:

1. Strategic Business and Analytical Solutions: Development review and/or execution of business strategies & analytical solutions to drive profitable business actions.

Generally the role will entail the following responsibilities:

• Understand the core business of AXP and the levers behind various decisions
• Understand the specific business problem at hand and analyze relevant data to derive business insights and crafting implementing innovative marketing solutions
• Translate business insights to implementable solutions such as marketing or product development strategies.
• Partner with functional leaders Strategic Business Partners and Senior leaders
• Strong analytical skills: Applying analytical thinking to diagnose business needs and to establish analytical hypothesis and solutions. Drive insights and recommendations on marketing and product solutions
• Clear articulation and structuring of business findings across prospect and customer domain to the leadership and key partners
• Conceptualize and develop frameworks and solutions to solve business needs such as customer matching algorithms incorporating statistical robustness
• Maintain external lens and be aware of developments in the field of digital analytics and recommend changes/ experimentation focus areas in digital product experience for prospects and customers
• Deliver on MIS products & data solutions across multiple stages of prospect acquisition and customer management. Standardize and automate custom measurement methodologies and processes wherever possible
• Using data from various sources to generate user-centered analyses to influence partners on prospect and customer experience improvements that will drive higher conversion for various user segments
• Adapt to emerging technology to develop clean well implemented concepts and coordinate with cross functional teams on new solutions.
• Attend ad-hoc requests on solution support without impacting quality or timeliness.
• Drive Automation and ongoing refinement of analytical frameworks execution of ideas and results

Below are traits of a prospect USCS Colleague:

• Self-starter ability to drive insights from data provide action steps and get results in a fast-paced environment
• Ability to work effectively in a team environment
• Strong communication and interpersonal skills
• Creative problem solver with ability to learn quickly and navigate through unstructured initiatives
• Ability to Integrate with Cross-Functional Business Partners Worldwide
• Good Programming skills are a plus
• Knowledge of SQL Python is a plus
• Knowledge of MS Office PowerPoint Excel

Job Location: Hybrid (Gurgaon) depending on business requirements

American Express is an equal opportunity employer and makes employment decisions without regard to race color religion sex sexual orientation gender identity national origin veteran status disability status age or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.

Campus Benefits

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical financial and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counselling support through our Healthy Minds program Career development and training opportunities

At American Express youll be recognized for your contributions leadership and impactevery colleague has the opportunity to share in the companys success. Together well win as a team striving to uphold our company values and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity and in an environment where everyone is seen heard and feels like they belong.