Consultant], [Deskside SD Engineer]!

Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Consultant Deskside SD Engineer!
Service Desk Analysts are IT professionals who provide technical help for users of an organization. Analysts respond to inquiries and they evaluate and resolve issues relating to IT equipment and applications. They provide technical care for any aspect of the information systems unit including system hardware operating systems applications and networks. Generally they should be troubleshooting bent of mind and with proper communication to the stakeholders. Support hours 24x7 with rotational shifts
Responsibilities:
Service Desk Analysts must perform multiple functions effectively and simultaneously. Duties of Service Desk Analysts may vary but core responsibilities include the following:
Manage Support Requests - A significant responsibility of Service Desk Analysts is to manage support requests that can come through a range of networks such as email chat and telephone. They must document issue severity and they must utilize standard procedures to resolve issues. Analysts must also maintain support tracking systems.
Resolve Technical Issues - Service Desk Analysts must resolve technical some organizations they resolve these issues remotely. For certain common problems such as installation and configuration problems they provide users with technical documentation so that they can better understand their systems.
Accelerate Complex Cases - Service Desk Analysts often must accelerate customer support requests to higher-level IT support specialists if they are unable to resolve a particular issue on their own. Analysts then provide specialists with details about the issue so that they can resolve it effectively.
Manage Service Documentation - Service Desk Analysts must maintain comprehensive records of issues relating to both software and hardware.
Qualifications we seek in you!
Minimum Qualifications
Graduate or postgraduate in Technology with Computers or Information Technology (IT) stream.
or
A degree in Computer Science IT Systems Engineering or a related qualification.
Preferred Qualification:
Service desk analysts neutralize direct customer issues by supporting technical knowledge to fix software and hardware problems. Along with the skills below:
Technical expertise as they regularly play a direct role in fixing a clients problems service technicians need excellent technical and system expertise.
Problem-resolving abilities service desk analysts are mainly problem-solvers so they should be able to devise technical and original solutions to user problems.
Communication operational message is key in this role since service desk analysts required to collect data about issues prepare comprehensive notes and reports and walk users through the stages they can take to fix software and hardware problems.
Time administration service desk analysts require excellent time management aids and should be able to set priorities when covering multiple issues.
Team partnership service desk analysts routinely work with other IT personnel to resolve user issues so they need to collaborate with team members and coworkers.

Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.