Fraud and Risk Lead Supervisor (Evenings & Weekends)

THE POSITION
Our roster has an opening with your name on it

The Fraud and Risk Lead Supervisor is responsible for leading a team of associates and plays a key role in supervising our fraud customer experience and response across the FanDuel Group brands. Fraud and Risk Supervisors assist in overseeing the day-to-day Fraud support operations to ensure industry leading performance and compliance.

This role requires advanced understanding of existing and emerging Fraud risks within Daily Fantasy Sports online gaming or related industries. Fraud and Risk Supervisors must pass required licensing as mandated by various state gaming and racing regulatory bodies. Failure to be licensed or retain licensure will result in termination of employment. This position reports to the Fraud Support Senior Manager.

In addition to the specific responsibilities outlined above employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.

THE GAME PLAN
Everyone on our team has a part to play

• Supervise and coordinate fraud support operations during critical evening/weekend hours
• Manage mentor and coach a team of Fraud Support Associates through regular performance reviews coaching sessions and career development planning
• Lead analysis and resolution of high-priority fraud cases escalations and chargebacks using advanced fraud detection tools and additional data sources
• Oversee service levels handle times quality scores and maintain team KPIs while ensuring efficient fraud support operations and high QA standards
• Identify emerging fraud trends bonus abuse patterns and new threats; design and implement enhanced detection processes and countermeasures
• Partner with Prevention Payments and other operation teams to address complex fraud issues and ensure seamless evening shift coordination
• Provide detailed reports on new fraud trends case outcomes and operational performance to senior leadership
• Ensure fraud investigations and decisions meet regulatory requirements and maintain comprehensive documentation for audit purposes

THE STATS
What were looking for in our next teammate

• 3 years of fraud and/or customer support experience in iGaming Sports Betting DFS or related online gaming sports betting/e-commerce fields preferred
• Bachelors degree in business accounting finance criminal justice or related field preferred
• Direct experience managing or mentoring a team of associates and the desire to help others learn and grow
• Advanced level of familiarity with online gaming fraud schemes and categories as well as knowledge of common fraud-prevention strategies and systems
• Strong analytical ability; SQL experience preferred
• Competence with Salesforce or comparative CRM tooling
• Shift availability: Must be available to work between the hours of 5:30 pm 3 am EST. Some weekend work is required
• Knowledge of sports and/or experience working within a heavily regulated industry is a plus
• Dont check all the boxes Thats okay! We encourage you to still apply if you feel like you possess an adjacent skill set and are interested in learning more about this position.

ABOUT FANDUEL

FanDuel Group is the premier mobile gaming company in the United States and Canada. FanDuel Group consists of a portfolio of leading brands across mobile wagering including: Americas #1 Sportsbook FanDuel Sportsbook; its leading iGaming platform FanDuel Casino; the industrys unquestioned leader in horse racing and advance-deposit wagering FanDuel Racing; and its daily fantasy sports product.

In addition FanDuel Group operates FanDuel TV its broadly distributed linear cable television network and FanDuel TV its leading direct-to-consumer OTT platform. FanDuel Group has a presence across all 50 states Canada and Puerto Rico.

The company is based in New York with US offices in Los Angeles Atlanta and Jersey City as well as global offices in Canada and Scotland. The companys affiliates have offices worldwide including in Ireland Portugal Romania and Australia.

FanDuel Group is a subsidiary of Flutter Entertainment the worlds largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

PLAYER BENEFITS
We treat our team right

We offer amazing benefits above and beyond the basics. We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning mental health support and fitness benefits. We offer generous paid time off (PTO & sick leave) annual bonus and long-term incentive opportunities (based on performance) 401k with up to a 5% match commuter benefits pet insurance and more - check out all our benefits here: FanDuel Total Rewards. *Benefits differ across location role and level.

FanDuel is an equal opportunities employer and we believe as one of our principles states We are One Team!. As such we are committed to equal employment opportunity regardless of race color ethnicity ancestry religion creed sex national origin sexual orientation age citizenship status marital status disability gender identity gender expression veteran status or any other characteristic protected by state local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued respected and included.

FanDuel is committed to providing reasonable accommodations for qualified individuals with disabilities. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please email.

The applicable salary range for this position is $70000 - $88000 USD which is dependent on a variety of factors including relevant experience location business needs and market demand. This role may offer the following benefits: medical vision and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation including but not limited to cash bonuses and stock program participation. This role includes paid personal time off and 14 paid company holidays. FanDuel offers paid sick time in accordance with all applicable state and federal laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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