Servall Product Consultant
Servall Product Consultant
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Job Description
Part of Dover Corporations Engineered Systems segment Vehicle Service Group (VSG) is a strong diverse and dynamic global leader in the vehicle service industry. VSG comprises 13 major vehicle lifting wheel service diagnostic and collision repair brands: Rotary Lift Chief Forward Direct-Lift Ravaglioli Hanmecson Revolution Elektron Blitz Nogra Butler Space and Sirio.
Summary:
Manages one or more national accounts by handling every phase of a lift repair or installation while providing accurate and timely information to all parties involved. Work requires dispatching tickets auditing negotiating order entry and follow-ups during each process while using technical product knowledge to provide assistance to RAIs and/or audit the work being done by the RAI. This is accomplished by providing excellent customer service developing product line expertise and building strong relationship with the national account representatives and the RAI network.
Responsibilities:
Percentage of Time
RAI Management: Identify negotiate quoted fees dispatch and follow up with appropriate RAI for each required lift repair or installation guiding and assisting RAI with technical problems to find solutions and ensuring RAI understands any special requirements.
35%
Account Management: Provide oversight to assigned national account(s) including follow-up auditing invoices providing technical descriptions of lift work required and demonstrating a sense of urgency and helpful demeanor with every request.
35%
Order Management: Manage the part and lift order process from order entry quoting auditing and follow-up. This includes all levels of customer interface.
20%
Other duties assigned.
10%
Requirements:
- High School graduate or equivalent.
- Basic knowledge of sales principles.
- 2 years in customer service.
- Above average interpersonal skills business acumen and problem-solving skills.
- Strong client follow-up and organizational skills.
- Working knowledge of Microsoft Word Outlook and Excel.
Preferred:
- College Degree or a combination of experience and education.
- Exposure to continuous improvement in a lean environment.
We consider several job-related non-discriminatory factors when determining the pay rate for a position including but not limited to the positions responsibilities a candidates work experience a candidates education/training the positions location and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.
Benefits: Our total rewards package for eligible team members also includes: a 401(k) savings plan with employer contributions; medical dental and vision insurance; wellness programs; health savings account health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident hospital indemnity and critical illness insurance; adoption surrogacy and fertility benefits and assistance; commuter benefits; parental military jury duty and bereavement leaves of absence; paid time off including11 paid holidays per calendar year paid vacation days beginning at 80 hours annually 24 paid sick leave hours annually or as provided under state and local paid sick leave laws; tuition assistance; business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.
All qualified applicants will receive consideration for employment without discrimination on the basis of race color religion sex sexual orientation gender identity national origin protected veteran status disability age genetic information or any other factors prohibited by law.
Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process please let us know. Likewise if you are limited in the ability to access or use this online application process and need an alternative method for applying we will determine an alternate way for you to apply. Please contactfor assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.
#LI-NS1 #LI-Onsite #LI-SS4
Required Experience:
Contract
Employment Type
Full Time
