2026 Summer Intern, Customer Insights and Behavioral Science (Remote)
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Job Location:
Reston, VA - USA
Monthly Salary:
$ 34392 - 58466
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
2026 Summer Intern Customer Insights and Behavioral Science(Remote)
Come solve with us.
To support the Customer Insights Team we are seeking an Intern Customer Insights and Behavioral Science to work and learn within our Utility Programs and Services (UPS) division. The Intern will support qualitative quantitative and behavioral science research under the guidance of the larger Customer Insights and Behavioral Science Team at ICF. Research findings and insights are used to inform and enhance the work done by ICF program implementation and marketing teams to provide solutions for our utility clients. In this position you will work on a range of research projects focused on the development of new information and insights using best-in-class research practices.
This is an entry-level 10-week full-time internship expected to begin in June and end in August. The internship can be fully remote from any U.S. location.
What you will be doing:
Supporting quantitative data collection research activities including sample design and online survey instrument development.
Supporting qualitative customer research including in-depth interviews triads user testing and customer journey mapping involving the development of interview guides and sampling designs.
Conducting analysis and reporting identifying key themes describing the importance or value of those findings in solving program challenges.
Using data visualization in creating infographics customer journey maps and other creative materials and power point presentations.
Applying strong writing and communication skills including the ability to write concise and impactful reports.
Basic Qualifications:
By start date a minimum of 30 completed college-level credit hours is preferably social/behavioral science research environmental science energy public policy marketing majors or related subjects.
Must be able to pass any required background check(s) which may include drug screening.
Candidate must be a US citizen reside in the U.S. be authorized to work in the U.S. and all work must be performed in the contract requirements.
Preferred Qualifications:
Interest in energy efficiency clean energy and/or demand response programs
Strong organizational analytical problem-solving decision-making and research reporting capabilities.
Strong verbal interpersonal and written communication skills
Ability to take initiative and work well independently collaboratively and remotely
Experience with MS Office Applications (Word PowerPoint Outlook Viso and Excel)
Coursework or extracurricular involvement related to climate communication human research or consumer behavior is a plus
Knowledge or experience in survey research software (Qualtrics Alchemer) and data analysis software (SPSS R etc.) a plus but not
Working at ICF
ICF is a global advisory and technology services provider but were not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges navigate change and shape the future.We can only solve the worlds toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information please read ourEEOpolicy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available including but not limited to for disabled veterans individuals with disabilities and individuals withsincerely heldreligious beliefs in all phases of the application and employment process. To requestan accommodationplease emailand we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentto provide needed reasonable accommodations.
Read more aboutworkplacediscriminationrightsor our benefit offerings which are included in theTransparency in (Benefits) CoverageAct.
At ICF we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.
However we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed candidates are instructed to contact us in advance at. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position including but not limited to relevant work experience skills certifications and competencies that align to the specified role geographic location education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$34392.00 - $58466.00Nationwide Remote Office (US99)Required Experience:
Intern
Key Skills
- Microsoft Office
- Public Relations
- Google Docs
- Data Collection
- MailChimp
- Microsoft Word
- Dermal Fillers
- Microsoft Powerpoint
- Research Experience
- Microsoft Excel
- Adobe Photoshop
- Writing Skills
About Company
About ICF: The Integral Coach Factory is one of the earliest production units of independent India. It was inaugurated by the first Prime Minister of India Pt. Jawaharlal Nehru on 2nd October, 1955. Later the Furnishing Division was inaugurated on 2nd October, 1962 and the production ... View more
