Order Management Coordinator
Order Management Coordinator
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Job Description
About the Role
The Order Management Coordinator is responsible for managing and overseeing the entire order cycle ensuring efficiency and timely processing of orders. This role is a vital link between customers/dealers sales teams and operations departments coordinating order details shipment schedules and delivery processes.
A coordinator in Order Management plays a critical role in ensuring that Precors order processing tracking and delivery systems run smoothly. This position requires a blend of customer service logistics and administrative skills.
**This role requires on-site presence 2 days per week**
Please note Precor cannot provide VISA sponsorship or transfers at this must be authorised to work in the country without sponsorship both now and in the future.
Responsibilities
- Process customer/dealer orders accurately and efficiently from order entry through to delivery. Ensure all orders comply with company policies and customer/dealer requirements
- Act as the primary point of contact for customer/dealers inquiries related to orders providing timely updates on order status changes and delivery schedules
- Assist in managing inventory databases and updating product information as needed
- Working closely with operations and warehouse teams to schedule shipments select appropriate shipping methods and ensure timely delivery.
- Manage shipping documentation and compliance with shipping regulations
- Address and resolve any issues that arise throughout the order process including delays product shortages or shipping errors. Work proactively to prevent order-related issues
- Prepare regular reports on order status inventory levels and shipping efficiency
- Analyze data to identify trends areas for improvement and opportunities for cost savings
- Cross-functional partner with sales finance and production teams to ensure alignment of order fulfillment invoicing and customer requirements
Qualifications
- 2-year degree in Business Administration or related field
- 2 years of previous experience in order management customer service or logistics
- Strong organizational multitasking skills with the ability to manage multiple priorities
- Fluent in English (both written and spoken)
- Excellent communication and interpersonal skills capable of working effectively with customers team members and external partners
Preferred Qualifications
- Bachelors Degree emphasis in Business Administration Logistics or a related field
- Proficiency in order management (SAP)
Required Experience:
Junior IC
Employment Type
Full-Time
