Community Relations Manager
Community Relations Manager
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Job Description
At Cortland we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector our focus on performance innovation and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources autonomy and support needed to deliver results and advance their careers in a high-performance environment.
Role Overview
As a Community Relations Manager you will take a leading role in providing your communitys residents with a top-notch living experience that ensures delight with their daily interactions with their home and their environment. You are the eyes and ears of your communitys Center of Excellence as well as the face of your residents support system. You will work closely with your COE as well as lead other onsite associates in the execution of strategic resident services initiatives and assist with the management of business operations for multimillion dollar multifamily apartment home communities.
- Provide excellent customer service while maintaining the highest standards of courtesy respect and sensitivity for resident service and engagement.
- Directly assist the multi-site Community Manager in leading a team in their daily activities to ensure compliance with company and government policies procedures and expectations including safety OSHA compliance and Fair Housing guidelines.
- Perform regular community inspections i.e. vacancies make-ready apartments models as well as conducting move-in and move-out inspections.
- Regularly inspect the property for community policy violations needed repairs and overall appearance and resolve concerns timely.
- Manage and maintain vendor relationships.
- Assist the communitys COE with accepting move out notices service requests resident transfers and other in-person resident needs.
- Partner with your COE to keep your finger on the pulse of resident satisfaction levels to ensure we are delivering everything our residents expect and beyond.
- Continuously monitor Funnel for incoming tasks assigned by your COE and ensure timely completion and schedule follow-ups where necessary.
- Greet and communicate with walk-in prospective residents.
- Process in-person rental payments.
- Deliver notices to residents as needed.
- Review performance management dashboards that measure renewal rates resident satisfaction move-ins/move-outs traffic activity closing ratios application statuses and other key community metrics.
- Establish manage and maintain marketing programs and social media presence.
- Guide your team in the creation of meaningful resident experience programs by creating tactical plans and evaluating community performance.
- Inspire your community colleagues to continually strengthen resident event strategies.
- Partner with teams from other communities to deepen the companys relationship with residents and achieve resident retention goals.
The Impact You Can Make
- Your reputation as a hands-on manager and decisive tactician grows daily and the multi-site Community Manager feels totally confident leaving you to run the community during absences.
- Your team is ground zero in top-tier customer satisfaction and the creation of great ideas that spread to our other communities in the region.
- You serve as the liaison for your residents and prospective residents to access the best service and support channels to address their needs.
Qualifications
- Bachelors degree or equivalent industry / customer service experience
- 3 years of Property Management experience preferred
- Experience in sales and customer service
- Excellent written and verbal communication skills
- Stellar attention to detail and organization skills
- Strong analytical critical thinking and problem-solving skills
- Able to multitask and meet deadlines in a timely and organized manner.
- Proficiency in Microsoft Office Suite Funnel OneSite and RealPage applications
- Flexibility to work weekends and/or extended hours as needed.
About Cortland
Founded in 2005 Cortland is an international vertically integrated multifamily real estate investment development and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US Cortland combines in-house design construction and operations to deliver value and innovation across its portfolio.
Join us as we reimagine apartment living and drive outsized returns through purpose performance and people.
Cortland is an equal opportunity employer and were proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardlessof race color religion gender sexual orientation gender identity or expression national origin age disability protected veteran status genetic information or any other characteristic protected by applicable you have a disability and need an accommodation or assistance with the application process and/or using our website please email
Cortland is a drug-free workplace.
Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.
Required Experience:
Manager
Employment Type
Full-Time
