HRO (TA&WA) Manager

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of Manager Talent Acquisition & Workforce Data Administration
This role will be responsible for leading the delivery of recruitment and workforce data administration coordination for profile sourcing first level screening onboarding employee data administration processes. This role involves managing multi-tiered teams engaging with regional TA and other HR stakeholders driving performance against SLAs ensuring compliance with global onboarding standards and continuously optimizing operational workflows for efficiency and scale.

Responsibilities
Acquisition
oProven experience in talent acquisition or a related role.
oStrong understanding of global recruitment.
oStrong knowledge of recruitment best practices sourcing techniques onboarding processes and compliance requirements.
oProficient with ATS (preferably Oracle Taleo)

& Employee Experience:
oEnsure smooth execution of pre-joining activities: document collection Pre employment check/background verification initiation and tracking onboarding system readiness and Day 1 planning.
oMaintain compliance with documentation checklists background verification or pre-employment check protocols and data privacy standards (e.g. GDPR EEO).
oCollaborate with global onboarding owners to tailor the support model to regional needs while maintaining global consistency.
oSupervise exception handling (e.g. delayed background verifications/pre-employment checks rehires leadership onboarding) and ensure stakeholder visibility and resolution.
Data Operations:
oEnsure end-to-end accuracy in employee master data transactions (hires exits transfers promotions etc.) across global HRIS platform (Oracle).
oMaintain documentation and quality controls to ensure data compliance audit readiness and operational efficiency.
oDeep domain experience in payroll operations and service delivery.
oManage ticket resolution via ServiceNow or similar tools; ensure SLAs and turnaround times are met.
oDrive consistency and compliance across all employee master data activities.
Leadership:
oLead and coach a team of recruiters and HR data analysts; assign work effectively and ensure optimal workload balancing.
oFoster a culture of precision accountability and learning.
oSupport team with complex cases and communication/collaboration with retained teams.
oSupport team with transaction processing and query management during high volumes
oSupport workforce planning including BCP capability development and retention strategies.
oAddress and solve any performance/ process issue across the area of responsibility.
Management:
oBuild strong relationships with internal stakeholders including HR operations and business leadership to align recruitment priorities.
oManage vendor partnerships as necessary.
oHandle escalations and resolve issues related to recruitment onboarding and workforce data administration processes efficiently.
oAct as the liaison between business teams HR and IT for all data administration matters.
& Process Excellence
oSupport weekly and/or monthly reporting on key sourcing screening and onboarding metrics like sourcing performance onboarding experience in addition to workforce data management metrics like volume accuracy etc.
oDeliver periodic reports and insights for workforce data administration tasks to both internal leadership and the client.
oConduct root cause analysis (RCA) for SLA misses or process errors and implement corrective actions.
oLead quality assurance reviews RCA reporting and mitigation planning for service failures or escalations.
oImplement lean process improvements and support digitization initiatives (e.g. automation of trackers form templates dashboards).
oStandardize process documentation and ensure knowledge retention and up-to-date SOPs.
Improvement:
oIdentify and implement improvements through automation digital tools and simplification initiatives.
oParticipate in UAT change assessments and documentation updates during system changes or upgrades.
8. Compliance & Risk Governance:
oEnsure strict adherence to data privacy GDPR and labour law compliance across workforce data activities.
oImplement internal controls to detect prevent and resolve data-related risks.
oLead audits internal reviews and remediation actions as needed.
oDrive regular governance with retained HR leaders and core HR teams.
Qualifications we seek in you!
Minimum Qualifications
MBA in HR or equivalent.
Proven experience in talent acquisition and workforce data administration or a related role with a strong background of >10 years in leadership managing a team of >15 people.
Strong understanding of global recruitment onboarding workforce data administration process (end-to-end employee lifecycle) workflows payroll operations and service delivery.
Strong knowledge of recruitment best practices sourcing techniques onboarding processes and compliance requirements.
Ensure end-to-end accuracy in employee master data transactions (hires exits transfers promotions etc.) across global HRIS platforms preferable Oracle.
Drive consistency and compliance across all employee master data activities.
Maintain documentation and quality controls to ensure data compliance audit readiness and operational efficiency.
Proficient with ATS (Oracle Taleo mandatory) HRIS (Oracle mandatory) recruitment analytics and talent acquisition technologies.
Demonstrated ability to manage and scale high-performing teams in an HR shared services setup.
Advanced MS Excel and PowerPoint skills; working knowledge of dashboard tools (Power BI Tableau) is an advantage.
Excellent verbal and written communication skills must have.
Willingness to work 5 days from office in client specific shift.

Preferred Qualifications/ Skills
Proven track record in managing large-scale hiring projects.
Certifications in leadership data management or project management.
Experience supporting multinational clients or global workforce environments.
Certifications in leadership or advanced recruitment and onboarding practices.
Strategic thinking and problem-solving capabilities.
Exceptional leadership and stakeholder engagement skills.
Strong proficiency in analytics and reporting tools.

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.