Quality & CX Analyst
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Lets introduce ourselves
The Quality & Customer Satisfaction Insight Expert is organized within Quality Insights and the purpose of this area is to develop implement and maintain customer surveys for the business area and its related responsibilities. Collect analyse and interpret data to extract actionable insights and provide recommendations for decision-making.
What youll do
In this role you are to design and develop customer surveys including questionnaire creation survey flow and response options as well as implement surveys through various channels such as online platforms email campaigns or phone interviews. You will analyse survey data to extract meaningful insights and trends and identify and interpret customer feedback and sentiments. You will also collaborate with cross-functional teams to identify areas for improvement based on survey findings. Furthermore you are to present survey results and recommendations to stakeholders in a clear and concise manner while continuously monitor survey response rates and ensure data accuracy and integrity. One of the way to benefit your profiency and development in this role you are to stay updated with industry trends and best practices related to customer survey methodologies.
What youll bring
You would bring a strong understanding of survey research methodologies and techniques as well as proficiency in survey design software or platforms. You would also bring experience in collecting and analysing customer feedback data. You have familiarity with statistical analysis and data visualization tools along with excellent analytical and problem-solving skills. You have strong attention to detail and accuracy in data collection and analysis. You would bring effective communication and presentation abilities. You have the ability to work independently and manage multiple surveys simultaneously. You would bring a customer-centric mindset and a passion for understanding customer needs and expectations along with knowledge of customer experience (CX) metrics and frameworks. You have experience with customer segmentation and profiling and familiarity with customer relationship management (CRM) systems. You would also have a background in market research or consumer behaviour analysis.
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Required Experience:
IC
Key Skills
- Gas Chromatography
- Laboratory Experience
- Archival Standards
- ELISA
- Test Cases
- Analytical Chemistry
- Quality Assurance
- Spectroscopy
- Quality Control
- cGMP
- Selenium
- Western Blot
About Company
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