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At Ontario Health we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes experiences and value. How we work together is reflected through our five values: integrity inspiration tenacity humility and care.

• Fully paid medical dental and vision coverage from your first day

• a health care spending or wellness spending account

• a premium defined benefit pension plan

• three personal days and two float days annually

• three weeks vacation to start (for individual contributors) increasing to four weeks after two years

• career development opportunities

• a collaborative values-based team culture

• a wellness program

• a hybrid working model

• participation in Communities of Inclusion

Want to make a difference in your career Consider this opportunity.

The Health Force Division at Ontario Health is driving transformative change in health human resources (HHR) across the province. With a focus on building workforce capacity in critical areas supporting equitable access for priority populations and delivering rapid-response solutions to system challenges this division is at the forefront of shaping Ontarios healthcare future.

As Lead Health Workforce Operations youll play a key role in ensuring the smooth and effective delivery of multiple Health Workforce Integration (HWI) programs. Supporting the Manager Health Workforce Strategic Supports youll oversee a team of operations coordinators champion service excellence and streamline day-to-day operations. From managing stakeholder inquiries and optimizing workloads to monitoring contracts and escalating urgent issues youll be the operational backbone of a high-impact team working to stabilize and strengthen Ontarios health workforce.

There are 4 positions available

Here is what you will be doing:

• Monitors multiple high volume program email accounts and phone queues supported by a team of operations coordinators to ensure timely and consistent responses to client/stakeholder inquiries.

• Acts as a subject matter expert on multiple HWI programs and services effectively able to support staff in responding to complex client/stakeholder inquiries on eligibility program parameters and status.

• Knowledge of relevant health human resources stakeholders regulators and associations to appropriately direct health professional client and employer inquiries and identify collaborative solutions.

• Identifies and rapidly escalates urgent often politically sensitive issues to ensure appropriate responses.

• Assists the Manager Health Workforce Strategic Supports with the development of workplans to ensure effective program operations.

• Acts as a key resource to a team of operations coordinators identifying day-to-day priorities in conjunction with the Manager Health Workforce Strategic Supports and supporting escalation as required.

• Supports the drafting and review of program reports as required.

• Ensures effective program operations through comprehensive document/contract management and tracking.

• Responsible for technical solutions to HFO website including the use of Salesforce

• Responds to and mitigates against program risks and identifies opportunities for program improvement and optimization.

• Acts as key internal and external contact/representative for program reporting and all operational issues.

• Collates feedback received from health professionals and employers and utilizes feedback to support program operational objectives and/or make recommendations to enhance services and achieve system goals.

Here is what you will need to be successful:

Education and Experience

• Completion of a bachelors degree; or equivalent education and experience.

• 5 years of overall work experience focused on operations in a fast-paced environment including at least 3 years leading complex projects/initiatives.

• Project Management Professional (PMP) certification would be an asset

• Experience working in a health human resources-related role including understanding of both health professional and healthcare organizational perspectives.

Knowledge and Skills

• Organizational skills to manage a high volume of workload and support others in optimizing and prioritizing their work.

• Demonstrated knowledge of tools and processes to ensure effective program operations.

• Strong communication skills and ability to clearly respond to inquiries on complex issues.

• Consensus building skills to support responding to challenging client/stakeholder issues.

• Leadership skills to help mentor team members and be seen as a key internal resource.

• Analytical critical thinking and problem-solving skills to identify potential program issues and mitigate risks.

• Knowledge of the health human resources landscape including a demonstrated understanding of both employer and health professional perspectives.

• Experience working with internal and external stakeholders to achieve program goals.

• Strong technical skills including the ability analyze and present program data.

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Location: Ontario Health supports a hybrid work environment and has office locations across the province. We welcome applications from candidates residing anywhere in the province of Ontario.

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