Customer Success Manager

About Maneva

Maneva a startup founded by an ex-Google DeepMind researcher is an AI service provider revolutionizing manufacturing operations with cutting-edge AI solutions for autonomous factory operation and optimization. Our solution generates AI-powered actions and insights using off-the-shelf hardware or existing vision systems for real-impact manufacturing problems in products and equipment inspection production efficiency safety and more.

What Youll Do

As a Customer Success Manager at Maneva you will be the primary partner to our customers in Ontario Quebec and beyond ensuring that they achieve measurable value from our AI-powered manufacturing solutions. Youll own the customer journey post-sale driving adoption growth and satisfaction while coordinating implementation projects across engineering data science and operations teams. This role requires both strong relationship management skills and technical fluency to oversee deployments in industrial environments. Youll balance customer-facing responsibilities with internal project leadership ensuring that every engagement delivers clear ROI aligns with customer goals and drives long-term partnerships.

Travel: Up to 20% (primarily Quebec & Ontario with regular opportunities for U.S. travel)

Customer Success & Growth

• Own the customer relationship post-sale serving as the primary point of contact for customers
• Monitor customer health and adoption using usage analytics ROI data and on-site observations.
• Conduct regular business reviews (weekly monthly quarterly) to validate value and uncover risks or opportunities.
• Partner with Sales to identify and drive upsells/expansion into new lines sites or applications.
• Translate customer usage and operational feedback into actionable recommendations advocating internally for improvements that drive measurable value.
• Foster advocacy by developing reference customers case studies and joint wins.

Implementations & Project Delivery

• Lead the Sales Post-Sales handoff ensuring scope success criteria and roles are clearly defined.
• Manage customer onboarding from kickoff through deployment to adoption milestones.
• Coordinate across engineering data science and operations to ensure deliverables are met.
• Provide progress updates milestone tracking and clear communication to both internal and external stakeholders.
• Ensure contractual terms and expectations are adhered to throughout the project lifecycle.

Must-Haves

• 36 years of experience in engineering project delivery or customer success in a technical or industrial setting.
• Bachelors degree in Engineering Computer Science or a related technical field.
• Direct experience working with customers in manufacturing industrial automation machine vision or hardware/software deployment projects.
• Strong project management skills: ability to manage scope timelines and multiple stakeholders.
• Excellent communication skills in English and French (written & spoken).
• Valid drivers license with willingness to travel to customer sites.
• Ability to travel up to 20% (primarily Quebec & Ontario with flexibility for U.S. travel).
• Comfortable working in a fast-paced startup environment: adaptable proactive and resourceful.

Nice-to-Haves

• Background in AI computer vision or IoT-based deployments.
• Familiarity with industrial production environments and customer-facing technical delivery.
• Experience building customer success frameworks playbooks or advocacy programs.

Why Join Maneva

• Work with cutting-edge Vision AI & IoT solutions that power autonomous manufacturing robotics and industrial automation.
• Opportunity to lead in a fast-growing AI company driving real-world impact in industrial AI adoption.
• Travel opportunities to customer sites across Quebec Ontario and the U.S. as well as industry events and conferences.
• Collaborate with world-class engineers AI researchers and customer success professionals in a dynamic innovation-driven environment.

Important Notice: Protecting Your Personal Information

We are committed to ensuring the security and privacy of all applicants. Please be aware that our company will never ask for sensitive personal information via email phone call or text message. We also do not require payment from applicants for any part of the hiring process.

If you are contacted by someone claiming to represent our company and asking for such information please do not respond. Instead report the incident to us immediately at

Required Experience:

Manager