Office Assistant Supervisor I

• Plans assigns supervises and reviews the work of support staff to ensure quality completion and compliance with department standards.
• Selects trains evaluates and disciplines subordinate staff.
• Identifies training needs conducts training and provides leadership and coaching for staff.
• Independently establishes a course of action to accomplish work objectives and adapts to meet changing priorities.
• In cooperation with management develops or revises policies procedures and templates to improve efficiency effectiveness and compliance.
• Arranges for additional staffing to meet established objectives.
• Answers inquiries and resolves complaints from customers service providers department personnel and the public.
• Functions as an authoritative resource of information on regulations rules department policies and guidelines.
• Establishes and updates administrative records and summaries for department such as budgetary revenue and expenditures personnel and payroll records inventory control workflow and production output work load and regulatory and procedural manuals.
• Operates and oversees the use of automated systems works with IT staff to implement modifications and utilizes various software applications.
• Promotes cooperative professional working relations among staff resolves conflicts and monitors work environment.
• Provides employees with guidance and prepares performance evaluations.
• Performs related duties as assigned.

• General office functions procedures equipment and filing systems.
• English grammar vocabulary spelling and punctuation.
• Principles of training development implementation and evaluation.
• Computers and automated data systems.
• Word processing spreadsheet database email calendaring programs and automated systems.

• Explain and apply policies procedures and regulations governing program operations.
• Exercise good judgment when organizing directing prioritizing and supervising unit activities.
• Train supervise evaluate and discipline subordinate staff.
• Provide effective oral and written instruction to others.
• Quickly and accurately enter and retrieve data using an automated data system.
• Establish and maintain effective working relationships.
• Listen attentively and understand written and verbal information provided.
• Establish long-range objectives goals and strategies.
• Develop forms and letters.
• Maintain composure and react professionally.
• Work independently.

One (1) year of full-time experience performing advanced journey level or lead-worker clerical duties in an office environment.