IT Customer Support Specialist Ann Arbor

Jamison Professional Services Inc. (Jamison) is currently seeking a qualified and motivated candidate for the position of IT Customer Support Specialist Level 1

Job Title: IT Customer Support Specialist Level 1

DESCRIPTION OF SERVICES:
The scope of this task is to provide a variety of current and future IT operational support services to the user and operations environment operated by the IT group. User and operations work will consist of user account maintenance. The total level of support is constrained by the resources allocated or funded by the Government. The Contracting Officers Technical Representative (COTR) will provide direction for prioritizing projects or reallocating resources to meet new customer requirements. This includes support for any future technologies or special projects that are incorporated into the architecture.

REQUIRED AND DESIRED KNOWLEDGE SKILLS AND ABILITIES:
High School Diploma or equivalent
Knowledge of Google Workspaces (Calendar Gmail Docs Sheets Slides and Meet)
Knowledge of Linux operating system update software (Webmin apt)
Knowledge of Windows operating system update software (Windows Update PDQ IBM BigFIX)
Knowledge of Microsoft Office applications (MS Word Excel and PowerPoint)
Knowledge of Audio/Video Equipment basic functionality (projectors webcams microphones speakers amplifiers)

Job Duties and Responsibilities:
Customer Support
Physically deploy new workstations/laptops to new personnel offices/cubicles.
Ensure equipment is functioning properly when deployed.
Recall IT equipment when a user departs.

User Account Support
Adds/deletes/modifies user accounts in Microsoft Windows Active Directory Server.
Adds/deletes/modifies user accounts in Gmail implementation
Adds/deletes/modifies users membership in Gmail mailing groups.
Adds/deletes/modifies users accounts in Google Voice.

Operating / Application Patching
Utilize Webmin control panel to patch a variety of Linux systems including servers and workstations.
Utilize Big Fix implementation to patch a variety of Linux Windows and macOS operating systems.
Utilize PDQ Deploy/Inventory to patch applications when needed.

Conference Room A/V Support
Assist users with scheduling both virtual and in person meetings in the designated conference spaces.
Troubleshoot both virtual and physical issues in support of the meetings being held in the conference spaces.

HOURS OF OPERATION
The normal hours of operation are Monday through Friday 8:00 am 5:00 p.m. exclusive of federal holidays Saturday and Sunday. Federal holidays are listed below. The work day will consist of agreed upon part time hours and a lunch period if working over 4 hours.

PRIMARY PLACE OF PERFORMANCE: Ann Arbor MI 48108

Clearance Level Required: Must be able to pass a Federal Background check.

Jamison Corporate Overview:
Jamison Professional Services Inc. (Jamison) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) certified Minority Business Enterprise (MBE) headquartered in metropolitan Atlanta Georgia. We specialize in providing professional management administrative healthcare court reporters and transcriptionist experts and document/ record and telehealth operational support solutions to U.S. Government State and commercial clients. Jamison is a nationwide professional staff augmentation company that helps commercial clients and government agencies expand their talent acquisition reach by sourcing assessing developing and managing the talent that enables them to be successful.
Jamison offers a wide range of employment opportunities in the commercial and government sectors. We seek employees who share our values of service excellence integrity and professionalism.
Jamison affords equal employment opportunity to all individuals regardless of race creed color religion gender national origin ancestry age marital status veteran status disability medical condition gender identity or sexual orientation. Our employees as well as applicants and others with whom we do business will not be subjected to sexual racial religious ethnic or any other form of unlawful harassment and/or addition Jamison adheres to the equal employment opportunity requirements of all states and localities in which it does business.
Jamisons commitment to equal opportunity is applied through every aspect of the employment relationship including but not limited to recruitment selection placement training compensation promotion transfer termination and all other matters of employment.
Applicants may be required to successfully complete an online assessment to determine qualifications for positions requiring specific skills.

All applications must be submitted through our application system at: Experience:

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