Auto Lending Sr Specialist I
Auto Lending Sr Specialist I
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Job Description
Lending and put your exceptional knowledge and understanding of auto lending products to good use by serving as our customers chief point of contact throughout the life of the loan while the Auto Lending team supports you by sharing demonstrated knowledge in this area of specialization. You will adhere to all regulatory requirements while marketing and promoting the financial products offered by Chase. You will have a unique opportunity to grow your career while making a significant impact on our business.
As a Sr. Specialist I within the Auto Lending team you will have the opportunity to utilize your skills in a team environment verifying the accuracy of loan and lease documentation to meet our dealer networks contractual obligations. You will also enter and validate transaction information into the system ensuring its accuracy to meet bank and federal requirements. Your role will involve communicating with our dealer network through inbound and outbound calls regarding contract statuses providing a unique opportunity to grow your career while making a significant impact on our business.
Job responsibilities
Uses independent analysis and exercises judgment to determine if applicable standards are met
Identifies contract package irregularities utilizes available resources for resolution and prepares packages for return to dealer for corrections
Communicates relevant issues to the appropriate Underwriter Dealer Dealer Relationship Manager and escalate appropriate issues to the supervisor
Communicate with dealers via inbound and outbound calls
Required qualifications capabilities and skills
2 years of data review customer service and/or retail sales experience
Excellent communication interpersonal and problem solving skills
Proficient analytical skills
Working knowledge of Microsoft Office products to include Word and Excel
Preferred qualifications capabilities and skills
2 years of documentation review and/or customer service
Auto Finance experience
Knowledge of lease or loan processing
Required Experience:
Senior IC
Employment Type
Full-Time
