Collection & Recovery Technical Specialist

There has never been a more exciting time to join Wirral Council. Weve got ambitious targets to meet and to achieve everything we have promised to our residents we need people who are ready to deliver the very best for our communities and show how they can #BeTheDifference. Our vision is to secure the best possible future for our residents defined by the community prosperity we create and supported by our excellent people and services. If you strive to #BeTheDifference and want to be at the heart of our change and improvement journey then this could be the perfect job for you.

Collection & Recovery Technical Specialist

About the Role:

The Revenues and Benefits Service has an exciting opportunity to recruit a new Technical Specialist within the Collection and Recovery Team.

This is an exciting time to join us as we develop an enhanced team committed to developing our colleagues and encouraging personal growth in conjunction with a flexible working approach so everyone can thrive in an inclusive and open environment.

About the candidate:

You will be working within the Debt and Recovery Teams and be responsible for handling the complex cases on the team and providing support to their subordinates to ensure the maximise revenue for the Council.

In addition you will be responsible for responding to service queries as instructed by your team leader and dealing with complaints/enquiries within your service area to an appropriate deadline

You can expect to join highly dedicated teams and work with skilled and committed managers to take forward our ambitious and exciting change programme.

Focussed on continuous improvement and quality services you will work in a supportive environment with a strong leadership team giving stability direction and energy to the service and making a difference.

We have embraced new ways of working and hybrid working between home and work will be a feature of this role. You will be given a nominated contractual work base and you will be required to commute to this work base when necessary. Our technology platform and equipment allow you to connect and collaborate remotely which requires that you have in place good connectivity. This will be discussed during the recruitment process if support is required.

You will find more details about the role in the job description and what we are looking for from you in the person return we believe in ensuring staff are well looked after staff wellbeing is a priority for us and regularly promoted as are professional support and continuous professional development.

Interviews to be held on Friday 17^th October 2025.

For an informal conversation about the post please contact .

If your skills knowledge or experience looks a little different from what we have identified and you think you can bring value to the role wed love to learn more about you - as subject to the skills knowledge or experience levels within the candidate pool we may explore a traineeship for this role.

If you are a Wirral resident are unemployed or out of work and require help with your application please contact Involve Northwests employment and skills team on or contact 0 or 0.

If youre already a Wirral Council employee as part of our Talent Strategy were committed to strengthening opportunities for our people to learn grow progress and thrive. For many of you this may be preparing and applying for your next role with us and were passionate about ensuring you feel supported throughout your internal recruitment experience. Please get in touch if you want to know more about some of the ways in which we could support you by emailing

Working at Wirral

Youll also want to know what its like to work here so as a start:

Our values are more than just pieces of paper on our walls! Weve all played a role in developing these so they reflect the immense pride we have in what we do what matters to us what inspires us and inform how we think approach things and behave.

We believe in ensuring staff are well looked after staff wellbeing is a priority for us. Were serious about recognising and rewarding people for the great things they do. Youll benefit from our track record of developing growing and investing in our people.

We have a range of staff benefits including staff discounts an excellent pension scheme which includes a generous employer contribution rate immediate life cover and ill-health protection. We have a strong flexible working approach hybrid working family-friendly employment initiatives and an annual leave package starting with 28 days leave plus public holidays.

We have an inclusive engaged culture everyone has a voice everyone is valued for their contribution and understands the role they play in delivering our strategic priorities.

Each voice is heard each contribution valued. We embrace diversity in our workforce and recognise it is critical to our success. We support an inclusive culture that champions differences and nurtures a sense of belonging. We encourage people from diverse backgrounds who share our values and our commitment to inclusion to apply for roles with us.

We want you to be your best at work we create the conditions to help you thrive and we mirror this in our recruitment process. If youd like us to do anything differently during the recruitment process to make it barrier-free and as accessible as possible please contact

^{Please note that in accordance with the Councils policy employees who are in a formal redeployment situation will be considered in the first instance for all vacancies.}

^{It is Council policy not to re-appoint any employee who has left under the terms of the Councils Early Voluntary Retirement (EVR) scheme or who have left with a voluntary severance (VS) package unless in exceptional circumstances.}

^{Applications will be accepted until midnight on the closing date.}

^{We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications.}

^{Applications can only be accepted through the Jobs page following registration. Forms received via the post will not be processed.}

^{All applicants invited to interview must evidence their right to work in the UK. Details of required documents can be found by clicking the link at the bottom of the Jobs page.}

^{The job description and other supporting documents will not be accessible once the vacancy closing date has passed so if a copy is required you should download it now.}

^{We do not accept applications or CVs from recruitment agencies unless otherwise stated. Therefore any candidates submitted via a recruitment agency will not be considered for this role.}