Administrative Associate, Transplant

When you join the growing BILH team youre not just taking a job youre making a difference in peoples lives.

The BIDMC Transplant Institute is one of the most advanced and successful transplant programs in the nation recognized for outstanding outcomes innovation and patient-centered care. With some of the highest transplant rates in New England and a global reputation for minimally invasive living donor surgery BIDMC is setting new standards in access and excellence.

As an Administrative Associate supporting our rapidly growing Living Donor Transplant Program you will play a vital role in ensuring seamless coordination for patients families and our world-class multidisciplinary team.


Why This Role Matters:

Support a Cutting-Edge Program: BIDMC is one of only a few U.S. centers offering robotic and laparoscopic living liver donor surgerypioneering safer faster recovery for donors.

Global and Local Impact: Our program attracts patients from across the world while also serving some of the most complex and underserved populations in New England.

Be Part of a Mission-Driven Team: Youll join a collaborative group of surgeons physicians nurse coordinators social workers dietitians pharmacists and administrators committed to life-saving care.


What Youll Do:

Provide administrative support to the Living Donor Program including scheduling patient communication and coordination across clinical services.

Serve as a key point of contact for donors and families helping guide them through their transplant journey with compassion and clarity.

Partner with clinical leaders to ensure efficient workflows and continuity of care across inpatient and outpatient settings.

Contribute to a culture of excellence teamwork and continuous improvement that defines the BIDMC Transplant Institute.


What Were Looking For:

A detail-oriented organized and empathetic professional who thrives in a fast-paced team-based environment.

Someone motivated by the opportunity to make a tangible difference in patients lives.

Strong communication and multitasking skills with the ability to balance routine administrative tasks with mission-driven impact.


Join us at BIDMC and be part of a team that transforms lives every day.

This is an onsite position located in Boston MA working Monday- Friday 7:30am - 4pm OR 8:30am - 5pm. This role can work one day remotely per week following three to four months of orientation and training.

Job Description:

Provides a wide variety of secretarial and administrative responsibilities in support of directors or other leadership positions of a division or department. Performs various administrative functions to support operations resolve problems and answer detailed questions requiring in-depth knowledge of departmental programs operations and services and hospital policies and procedures. Involves extensive interaction with diverse populations including the public and visitors patients and families medical practitioners and medical center staff.

Essential Responsibilities:

• Answers telephones schedules appointments and maintains calendars organizes conference calls makes travel arrangements as needed and prepares for meetings with large numbers of participants.
• Provides support to committees by planning scheduling and organizing meetings and location preparing the agenda and related materials taking and distributing minutes.
• Assists in planning and coordinating programs seminars and events for the department or division. Orders supplies and services and performs other related duties as assigned.
• Maintains departments or divisions files and databases. Compiles periodic and ad hoc reports using data and information from multiple sources . Prepares complex documents and reports with graphics detailed charts graphs and stylized formatting for presentations.
• Composes and edits correspondence reports and documents for final approval. Types and edits manuscripts and/or other documents which may include scientific technical or specialized terminology and specialized formatting.
• Other duties as assigned by the department.

Required Qualifications:

• High School diploma or GED required. Associates degree preferred.
• 3-5 years related work experience required.
• Advanced skills with Microsoft applications which may include Outlook Word Excel PowerPoint or Access and other web-based applications. May produce complex documents perform analysis and maintain databases.

Competencies:

• Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
• Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff patients families and external customers.
• Knowledge: Ability to demonstrate full working knowledge of standard concepts practices procedures and policies with the ability to use them in varied situations.
• Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas identifying issues and respecting team members.
• Customer Service: Ability to provide a high level of customer service to patients visitors staff and external customers in a professional service-oriented respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature of the Job:
Sedentary work: Exerting up to 10 pounds of force occasionally in carrying lifting pushing pulling objects. Sitting most of the time with walking and standing required only occasionally.

Pay Range:

$22.71 - $30.57

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors that may include seniority education training relevant experience relevant certifications geographyof work location job responsibilities or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials call pay premium pay overtime pay and other additional pay practices as applicable to the position and in accordance with the law.

As a health care organization we have a responsibility to do everything in our power to care for and protect our patients our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35000 people working together. Nurses doctors technicians therapists researchers teachers and more making a difference in patients lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled