Outreach Counselor (Polk CountySan Jacinto County)
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Job Location:
Livingston, MT - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
General information
Job Posting Title
Outreach Counselor - (Polk County/San Jacinto County)
Date
Friday September 26 2025
City
Livingston
State
TX
Country
United States
Working time
Full-time
Description & Requirements
Maximus is looking for an Outreach Counselor (Polk County/San Jacinto County)this important position provides effective customer services via telephone and in person to clients and community members regarding the selection enrollment and eligibility requirements for various Texas Health and Social Services Programs by utilizing excellent in-depth knowledge of enrollment requirements program information and policies. Identifies develops and builds relationships with community state and faith-based organizations to enhance presence in the community.
Please note- since this position requires local travel it is critical that your application includes your up-to-date address as preference will be given to applicants who reside within reasonable commutable distance of the area served
Why Join Maximus
- Competitive Compensation- Quarterly bonuses based on performance included!
- Comprehensive Insurance Coverage- Choose from various plans including Medical Dental Vision Prescription and partially funded HSA. Additionally enjoy Life insurance benefits and discounts on Auto Home Renters and Pet insurance.
- Future Planning- Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- Paid Time Off Package- Enjoy PTO Holidays and sick leave.
- Holistic Wellness Support- Access resources for physical emotional and financial wellness through our Employee Assistance Program (EAP).
- Recognition Platform- Acknowledge and appreciate outstanding employee contributions.
- Tuition Reimbursement- Invest in your ongoing education and development.
- Employee Perks and Discounts- Additional benefits and discounts exclusively for employees.
Essential Duties and Responsibilities:
- Interface with clients and refer complaints or inquiries to appropriate departments agencies advocates or client representatives.
- Stay updated on managed care relevant to supported client programs.
- Adhere to processing guidelines protocols and contract requirements for complaint processing and handling PHI/PII.
- Assist consumers in health plan enrollment disenrollment and transfers when necessary.
- Fulfill assigned duties directed by the Complaint Unit Supervisor or Project Management.
- Meet performance standards outlined in the annual criteria and bonus template for the position.
- Address complex customer service inquiries and problems over the telephone noting consistent issues for resolution.
- Potentially respond to email inquiries.
- Prioritize customer service as the primary function handling non-routine calls requiring deviation from standard procedures.
- Manage situations needing adapted responses or extensive research based on customer needs.
- Utilize computerized systems for tracking information gathering and troubleshooting.
- Handle escalated or unresolved calls from less experienced representatives.
- Tackle moderately difficult assignments exercising judgment in issue resolution and recommending solutions.
- Conducts outreach including phone calls home visits and community presentations in the field in accordance with project policy and procedures (50% of the time). Solely responsible for a specific geographic area and related tasks for that area. Travels independently using proper safety precautions.
- Conducts one-on-one and group outreach presentations to recipients and community members within a specific territory or initiative. The work environment varies and is mobile.
- Presents program education and enrollment options to recipients to encourage recipient action. Presents managed care options to recipients and assists them in using their health care and dental plans and community resources as needed.
- Identifies develops builds and maintains positive relationships with county staff state agencies and community/faith-based groups to enhance presence in the community.
- Retrieves researches and analyzes data from multiple databases to answer client concerns and completes direct data entry into designated internal automated systems in accordance with EB Project policies and procedures.
- Identifies issues problem-solves and escalates unresolved issues and concerns to management immediately and regularly.
- Establishes and maintains knowledge of the community and participates in community events health fairs and other activities as needed.
- Multi-tasks in several computer applications at once while holding a conversation with client.
-Responsible for documenting activity in automated systems and reporting outcomes on a daily/ weekly basis.
- Responsible for ensuring confidentiality of client information.
- Uses customer service skills to adapt to situations and deal with clients face-to-face.
- Willingness to work a flexible schedule including weekends and evenings.
- Assists other Outreach Counselors and other team members with management and completion of daily duties to ensure compliance with contract standards and requirements.
- May be required to wear personal protective equipment (PPE) when having client in-person interaction for precautionary measures
- Provide customer service inbound support via telephone when needed to assist the EB Call Center department
- Performs other duties as may be assigned by management
Minimum Requirements
- High school diploma or GED required and 1 years of relevant professional experience required or equivalent combination of education and experience.
Program Specific Requirements:
- Required to travel within the region assigned
- High School diploma GED or equivalent certification
- DSHS Community Health Worker certification preferred.
- Bilingual fluency in Spanish preferred
- One year of human services experience or experience dealing with the public.
- Proficient in Microsoft Office products.
- Knowledge of Excel required.
- Ability to work with customers in a caring and respectful manner and with due understanding of and consideration fortheir unique circumstances.
- Excellent organizational written and verbal communication skills.
- Ability to perform comfortably in a fast-paced deadline-oriented work environment.
- Ability to work as a team member as well as independently.
- Must be able to remain in a stationary position for an extended periodof time.
- Occasionally lifts carries or otherwise moves items weighing up to 25 pounds.
- Work is often performed conducting home visits presentations and part in an office environment.
- Reliable transportation with proper insurance and a Texas Drivers License that meets the State of Texas requirements.
- Highly developed problem-solving skills preferred.
- Demonstrated ability to build high-performing teams preferred.
- Medicaid knowledge preferred
#LI-Remote
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex age national origin disability veteran status genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location a candidates education training experience expected quality and quantity of work required travel (if any) external market and internal value analysis including seniority and merit systems as well as internal pay alignment. Annual salary is just one component of Maximuss total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally Maximus provides a variety of benefits to employees including health insurance coverage life and disability insurance a retirement savings plan paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicants salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability medical condition or physical or mental impairment. If you require assistance at any stage of the employment processincluding accessing job postings completing assessments or participating in interviewsplease contact People Operations at. Minimum Salary
$
20.00
Maximum Salary
$
24.00
Key Skills
- Environment
- J2se
- Catering
- ESI
- Actuary
About Company
At Maximus Management Training Center, we create an environment where we aim to deliver high quality education and training that responds to the needs of employers and individuals.
