Technical Support Engineer L2
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Dover is a diversified global manufacturer with annual revenue of over $7 billion. We deliver innovative equipment and components specialty systems consumable supplies software and digital solutions and support services through five operating segments: Engineered Products Fueling Solutions Imaging & Identification Pumps & Process Solutions and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years our team of approximately 24000 employees takes an ownership mindset collaborating with customers to redefine whats possible. Headquartered in Downers Grove Illinois Dover trades on the New York Stock Exchange under DOV. Additional information is available at.
Exp: 10- 15 Years
Roles and Responsibility:
- Hiring and Training: Recruit onboarding and provide comprehensive training for support staff.
- Performance Management: Set performance goals monitor individual and team performance and provide coaching and feedback.
- Employee Development: Motivate and mentor team members to foster a high-performing and skilled support.
- Scheduling and Resources: Manage staff scheduling and resources and arive at Shift schedule.
- Oversee Daily Operations: Ensure the efficient and timely handling of customer inquiries and issues.
- Customer Satisfaction: Implement strategies to improve and ensure high-quality support services enhancing the overall customer experience.
Must Have Skills:
- Extensive knowledge of serialization at all levels (L1 thorough L4 and supply chain)
- Extensive knowledge of vision inspections on packaging lines.
- Candidate with Line provisioning knowledge is preferred.
Key Skills
- Database
- Jira
- Linux
- Bank
- Java
About Company
Handover Consulting is a specialized HR Consulting and Recruitment firm serving clients across the Middle East. You are very welcome to navigate through the website to understand more about our services and capabilities.
