End User Training and Adoption Specialist

McLean, MD - USA

Monthly Salary: $ 105000 - 115000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

VersaTech is an ISO-certified provider of innovative technology solutions to the public sector providing services that include Digital Transformation IT Infrastructure Support Cyber Security Agile Software Development Audio Visual Solutions and Healthcare Consulting. Our long record of customer satisfaction and commitment to excellence provides assurance to our clients that we have the talent management and innovation necessary to solve their problems and exceed expectations.

Job Summary:

VersaTech is seeking an End-User Training and Adoption Specialist to support the deployment of Appians Government Acquisition Management Suite (GAMS) for a Federal client. This role is critical to ensuring procurement and acquisition staff successfully adopt the new solution through clear engaging and role-based learning experiences.

The Specialist will design and deliver a range of adoption-focused resources--training plans videos step-by-step guides classroom sessions and train-the-trainer workshops--helping end-users build confidence and proficiency. This is a fast-paced milestone-driven environment where the ability to meet deadlines and deliver high-quality training materials is essential.

Salary:$105000 to $115000 depending on experience. Discretionary annual bonus based on performance.

Location: McLean VA at Appian HeadquartersPlease note: This is not a remote or hybrid position. Candidates must either reside in the area or be willing to relocate prior to starting.

Responsibilities:

Develop and execute role-based training and adoption plans tailored to Appian GAMS workflows including delivery schedules content formats and target audiences.
Create engaging training content including guides videos eLearning modules and quick-reference materials that comply with Section 508 standards.
Deliver live recorded and virtual instructor-led training sessions for diverse end-user groups including procurement staff administrators and leadership.
Conduct train-the-trainer workshops and provide scalable resources for agency training leads.
Partner with the project team to ensure training aligns with GAMS milestones sprint cycles and deployment schedules.
Conduct user testing of training materials to validate clarity and effectiveness; update content based on user feedback and usability insights.
Review and revise training and help content regularly to align with system updates and product releases.
Track and report on training outcomes and adoption metrics to stakeholders.
Coordinate with developers and testers to ensure training materials reflect accurate functionality workflows and system behavior.

Expectations & Milestones:

Provide timely delivery of training and adoption materials aligned with deployment milestones.
Ensure all content is user-friendly role-specific and compliant with accessibility standards.
Adapt quickly to a fast-paced iterative rollout environment with shifting priorities.
Achieve measurable outcomes including high training satisfaction scores improved user proficiency and reduced help desk requests after training.

Required Qualifications:

5 years of experience in end-user training instructional design or technology adoption in Federal IT environments.
Demonstrated ability to create accessible (Section 508 compliant) training content.
Strong presentation and facilitation skills with experience leading both live and virtual sessions.
Excellent communication and collaboration skills in team-driven environments.
Ability to obtain and maintain a Public Trust Clearance.

Preferred Qualifications:

Certifications such as CompTIA CTT or ATD CPTD.
Experience developing training using Articulate Captivate or similar tools.
Experience with Appian or other workflow automation/low-code platforms.
Familiarity with Federal acquisition or procurement workflows.

Technologies Youll Use:

Appian GAMS environment
Microsoft Teams
Learning Management System (LMS)
Articulate/Captivate or similar eLearning tools

Why Join VersaTech

Drive end-user adoption of a mission-critical Federal solution.
Work in a collaborative fast-paced team environment where milestones are critical.
Competitive compensation professional development opportunities and a culture that values quality accountability and results.

Find out who we are: offers an excellent benefits package that includes medical dental and vision benefits 401k employer-matching retirement contributions after 90 days generous paid time off (3 weeks PTO plus 11 holidays) and ample growth opportunities.

VersaTech Inc. is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer making decision without regard to race color religion creed sex sexual orientation gender identity marital status national origin age veteran status disability or any other protected class.

Required Experience: