At Alstom we understand transport networks and what moves people. From high-speed trains metros monorails and trams to turnkey systems services infrastructure signalling and digital mobility we offer our diverse customers the broadest portfolio in the industry. Every day more than 80 000 colleagues lead the way to greener and smarter mobility worldwide connecting cities as we reduce carbon and replace cars.

Job Title:Operation Manager- Service Domain

India - Digital Services- ITC Building

We create smart innovations to meet the mobility challenges oftoday and tomorrow. We design and manufacture a complete range of transportation systems from high-speed trains to electric busesand driverless trains as well asinfrastructure signalling and digital mobility solutions. Joining us meansjoininga truly global community ofmore than75000people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.

Alstom IS&T is ensuring for the Alstom businesses the build and support of a large portfolio of global business solutions in several functional areas.

The Support Applications Operation Manager reports to the Head- Services Operations Platform manager and is accountable to running & maintaining all business applications in his/her portfolio (a group of solutions related to Parts Application and Service Engineering application with the all the New Cutting Edge Technologies ).

With strategic partners he/she will ensure the availability and the performance of the applications in his/her scope.

Reporting to the Head- Services Operations Platform manager he/she will:

• Learn and manage the maintenance activities in coordination with Support partners for Service Engineering
• Work towards availability and performance for applications in production at optimized costs according to the business needs
• Participate in Projects Go-Live planning as a gate keeper to ensure operational readiness prepare transition to run
• Control performance through KPIs with Operation Service Agreement and Service Level Agreement ensuring they are met by the partners
• Learn and manage Change Requests (planning estimation coordination and execution)
• Learn and manage Salesforce enhancements in line with business requirements and priorities.
• Coordinate with Partners Services Performance Team Business Users for Incident Management and Change management
• Daily weekly and monthly operation reviews with the partner selected for all Salesforce applications
• Involving in the Architectural discussion in evolving from Legacy application from ILS Solution to New Tech pub solution

All about you:

We value the passion and attitude over experience for the same reason we dont expect every single skill instead Weve listed some that we think will help you succeed and grow in the role

• Proven Experience 12 Years in the Application RUN operations with exposure to ITIL Process
• Proficiency in the Stake holders Management at various level in the organisation
• Excellent communication collobration attention to details and problem solving skills

Things you will enjoy;

Join us on a life-long transformation journey-the rail industry is here to you can grow and develop new Skills throughout your carrer. Youll also:

• Enjoy stability challenges and long term carrer
• Contribute to the innovative projects that shape the future of transportation

The challenge of the position is the accountability of the performance of critical applications for Alstom company by having both IT technical skills and good functional knowledge. He/she will have to interact with many stakeholders in the functions and metiers of ALSTOM and with all the IT partners of Alstom in order to manage the issues and conflicts when critical events related to the applications in his/her portfolio. Very good communication and negotiation skills are mandatory.

You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family youll be proud. If youre up for the challenge wed love to hear from you!

Important to note

As a global business were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.