Customer Service Representative II
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Job Location:
Kingman, AZ - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
GAME AND FISH DEPARTMENTJoin the only state agency in Arizona responsible for conserving and protecting more than 800 wildlife species. Be part of a passionate group of people who want to make a positive impact on outdoor recreation in Arizona by managing resources for safe compatible opportunities for current and future generations. From fishing boating and off-highway vehicle use to shooting sports hunting and wildlife watching Arizona Game and Fish supports it all. Our biologists use the best available science in their management actions and our wildlife managers are on the ground in your communities making a difference every day. Opportunities abound beyond the field at AZGFD so check us out and see what were all about! Consider joining our workforce today. AZGFD celebrates the diversity of Arizonas people landscapes and of course wildlife. However you choose to enjoy Arizonas wildlife and wild places the outdoors is open for all. |
Customer Service Representative II
| Job Location: |
FIELD OPERATIONS DIVISION / REGION 3 / KINGMAN AZ
5325 N. Stockton Hill Road Kingman AZ 86409
| Posting Details: |
Salary: $18.70/hr
Grade: 15
Closing Date: 10/5/2025
| Job Summary: |
CUSTOMER SERVICE REPRESENTATIVE 2
FIELD OPERATIONS DIVISION / REGION 3 / KINGMAN ARIZONA BASED
FLSA- Non-Exempt / SALARY GRADE 15 / HOURLY RATE $18.70
The Departments Region 3 (Kingman) Office is seeking to fill its Customer Service Representative II position to provide over the counter services to the public and provide wide variety assistance with excellent customer service.
| Job Duties: |
Major responsibilities include:
- Over the counter services such as; register watercraft inspect watercraft (when necessary) ensure validity of legal documentation of ownership issue new ownership documents assess fees collect revenue identify stolen watercraft and notify Law Enforcement enter revenue into POS register responsible for cash security and accountable inventory.
- Over the counter services such as issue licenses special licenses tags stamps and publications. Determine fees collect revenue responsible for publications license inventory and security of those items.
- Prepare daily reconciliation reports; run daily and weekly register reports.
- Monitor and respond to radio traffic for the radio room. Attend meetings serve on teams attend department events and training classes as assigned.
- Respond to public inquiries through mail in person over the Internet and phones. Answer questions about watercraft registration hunting fishing regulations where to hunt and fish injured or nuisance wildlife or urban wildlife issues. Prepare special mail outs for hunts special events sorts labels and stuff for mail outs.
- Purchase supplies goods and services for the region using Arizona Procurement Portal (APP) to process punch-outs and purchase orders.
- Process invoices on received products to make payments. Make travel arrangements for regional travelers using the Ghost Card. Process or assist with monthly Ghost Card/PCard purchases and reconcile the monthly statements.
- Work with regional budgets tracking expenditures inputting information onto budget spreadsheets. Research issues as they arise. Assists other programs at special events. Process travel claims employee reimbursement & seasonal fire paperwork.
- Performs other duties as assigned.
| Knowledge Skills & Abilities (KSAs): |
The candidate will have knowledge of/in: Game and Fish Commission rules and orders; A.R.S. Title 5 Title 17 Title 33 and other applicable Arizona Revised Statutes; Dept Accounting Manual; Special License Manual; ATF Laws; Various city county state & Native American Regulations & Ordinances.
Candidates must be skilled in: cash handling; active listening; problem solving; organization; multitasking; Business English; spelling; state geography; Microsoft Office Google Workspace; NCR Counterpoint; Informix; up-sell techniques; written communication; 10 key; desktop computers; printers; copier and fax machines; proofreading and problem solving.
Must have the ability to: provide world class customer service; defuse a difficult situation; extend courtesy to all customers (internal and external); ability to handle dead sick or injured animals and assist all program employees.
| Selective Preference(s): |
Knowledge of Microsoft Office Google Workspace excellent written and oral communication skills. Operation of all office equipment; scanner copier postal scales phone system and call center environment.
Our work environment offers training opportunities and encourages career development.
| Pre-Employment Requirements: |
Position requires possession of and the ability to retain a current valid state-issued drivers license appropriate to the assignment. Employees who drive on state business are subject to drivers license record checks must maintain acceptable driving records and must complete any required driver training (see Arizona Administrative Code R.12.).
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply:Drivers License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
| Benefits: |
The State of Arizona offers an outstanding comprehensive benefits package including:
*13 days of vacation
*12 sick days with accumulation benefits
*10 paid holidays
*Participation in the nationally recognized Arizona State Retirement System
*Superior health care options
*Vision care dental care pharmacy benefits and flexible spending account (options available)
*Life long-term disability and short-term disability insurance options are available
*Many more benefit programs are available!
Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page
| Contact Us: |
If you have any questions please feel free to contact Nicole Baker at for assistance. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
The Arizona Department of Revenue is consistently striving towards recruiting individuals who are committed to providing quality services to the citizens of Arizona and are passionate about creating solutions to the ever-evolving decisions faced within state government.
