SAP Concur Premium Assistant Coach Night Shift

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

Premium Assistant - Overview

Premium Assistant provides a strategic and customized level of personal engagement support to help our customers optimize the SAP Concur platform and alleviate low value tasks while also assisting the customer in strategies and best practices to promote process excellence and drive growth within their business. The service helps complete our support portfolio providing customers with the right choice for their needs. This custom collaborative partnership will help speed ROI increase policy compliance drive user adoption and take spend management to the next level.

A Premium Assistant Coach is responsible for providing quality consultation to SAP Concur customer administrators driving self-guidance while elevating product knowledge optimizing their application and sustaining customer loyalty. Their duties include building trusted relationship with customers configuring SAP Concur products providing best practice recommendations solution assistance to ensure overall high scoring satisfaction customer survey is met. Premium Assistant coach will work closely as the functional technical subject matter expert to communicate with customers regarding a variety of topics ranging from product capabilities to support tickets.

Primary competence in communication and an interest in the delivery of solutions to meet business requirements related to SAP Concur Travel Expense and Invoice is essential.

Expectations & Tasks

• Develop and maintain functional and technical product knowledge
• Be aware of and comply with all corporate policies and principles
• Act with the customer in mind and demonstrate the ability to express empathy toward a customer that has raised issues or concerns
• Stay organized and deliver on commitments including updating and maintaining customers success plan and fulfilling administrative responsibilities
• Detail all communication in internal tracking tools in a timely manner
• Manage projects cases escalations and/or other units of work
• Assist in identifying usage gaps to increase adoption levels
• Perform configuration changes as requested by the customer
• Strong problem resolution skills proven ability to engage and interact with peers and cross-functional teams to resolve customer issues
• Proven negotiation and presentation skills
• Exceptional written and verbal communication skills
• Strong technical aptitude and ability to understand technical concepts quickly

Experience & Functional Requirements

• Experience with Concur Expense Travel and Invoice preferred
• Experience with project management or consultancy role preferred
• Strong knowledge of customer care techniques and processes
• Ability to manage client communications proactively
• Exceptional analytical and listening skills
• Ability to operate well in a team environment
• Bachelors degree in any field or equivalent work experience supporting financial software or any cloud-based product
• Minimum 3 years of experience in troubleshooting and/or in a highly focused customer service role highly preferred

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 436392 Work Area: Customer Service and Support Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid