Technical Support Specialist
Technical Support Specialist
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Job Description
is a U.S.-based software development company that delivers products for the logistics industry. Were building things to shake up and change the logistics industry: native mobile apps data scientists single-page web applications and so much more. We dont shy away from the latest and greatest and neither should you.
The customer support team is now rapidly growing. We are looking for talented individuals who enjoy discussing business and technology and who can effectively sell the idea of automation and paperless solutions. Now we need you to show the users how to grow their business with it while saving time from dealing with things the old way.
We are currently looking to expand our team with a Technical Support Specialist.
If you are passionate about:
- Learningandtryingoutnewsoftwaretoolsproductsandplatformsyourself.
- Listeningandrespondingtocustomersqueriesbyphoneemailandchat.
- Operatingwithsoftwareproductsthatarechangingthewaytheauto-transportindustryintheUSAworks.
- Assisting company executives management teams and their employees using software solutions over the phone chat or email.
- Helpingthemunderstandthevalueofwhattheyhaveintheirhands.
- Gettinginstantgratificationfromcustomersforthehelpyouhaveprovidedthem.
- Growingupasaprofessionalinthefieldsofsalescustomersuccessandsupport.
- Workinginafast-pacedenvironmentthatalwayslistenstoyourideasandactsuponthem.
- Proactivelycallhotandcoldleadsofferingthemtheinstantbenefitsofusingourproducts.
- Always finding the quick win for the customer who is willing to understand more about what you have for them.
- Carefully examining users difficulties figuring out precisely what the problem is and coming up with a plan for resolving the issue.
- Creatingspreadsheetstoturndataintoinformationandvisualizepotentialtrendstodefineacourseofaction.
And if you got:
- Fluency in English written and spoken.
- 2 years of call center experience
- Excellent communication and organizational skills.
- The talent of being proactive and always ready for more.
- Attention to detail.
- Ability to multitask and get things done as quickly as possible.
- Ability to work evening shifts.
- Team player mindset and affection for technology.
Additional information:
- Shifts in US working hours (CST)
Skills you will gain:
- Automotive industry
- Customer service
- Phone Etiquette
- Troubleshooting
- Creative problem-solving strategies
- Inductive and Deductive Reasoning
- CRM platforms
We would love to offer you:
- A chance to join a team of professionals that will make you push for excellence;
- To excel in your leadership skills in a fast-changing environment;
- Excellent remuneration package to free your mind of everyday worries;
- Additional health insurance package;
- Seminars and team events participation;
- Individual training budget;
- 24 vacation days; for every year at the company 1 day until they get to 30.
- Great office location;
- Referral Bonus Program;
- Team buildings and corporate parties.
- 50% sponsored sports card;
Are you up for a challenge Are you ready to join us and take your career to the next level Send your CV in English.
Only shortlisted candidates will be contacted for an interview.
Required Experience:
Manager
Employment Type
Full-Time
