Lobby Guest Services Representative

SP a Metropolis company is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So theres no fumbling with tickets machines apps or credit cards. You just drive in and drive out.

We are the largest parking network in America with over 23000 employees powering mobility at over 4000 locations across North America and Europe.

Today we are reinventing parking. Because its important its everywhere and impacts everyone. Tomorrow we will power checkout-free experiences anywhere you go to make the everyday experiences of living working and playing remarkable - giving us back our most valuable asset time.

Position: Lobby Guest Service Representative

Location: Mercy Hospital

We are seeking a friendly organized and efficient Guest Services Representative to join our team. The successful candidate will be responsible for managing guest access confirming guest lists scheduling appointments and maintaining the cleanliness and organization of the main lobby. This role is crucial in ensuring smooth daily operations and providing exceptional service to our residents and their guests.

What youll do

• Welcome and allow guests into the building.
• Confirm guests names on the guest list before granting access.
• Check the reservation calendar for guest suite and elevator appointments.
• Notify residents to pick up packages that were left overnight.
• Assist with delivery service provider concerns and direct them to the appropriate party.
• Ensure the main lobby is clean organized and presentable at all times.

What you need

• High school diploma or equivalent.
• Previous experience in a customer service role is preferred.
• Strong communication and interpersonal skills.
• Ability to remain calm and professional in a fast-paced environment.
• Excellent organizational skills and attention to detail.
• Ability to handle multiple tasks simultaneously.
• Proficiency in using reservation and calendar systems.
• Basic knowledge of cleaning and organizational practices.
• May require working flexible hours including evenings weekends and holidays.

Physical Demands: The position may require standing for extended periods.

SP is an equal opportunity employer committed in policy and practice to recruit hire train and promote in all job classifications without regard to race color ancestry religion sex age national origin citizenship status marital status sexual orientation veteran status gender identity disability or other classes protected by federal or state law. SP does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Right to Work Poster

SP a Metropolis Company may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidates application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process SP retains data relevant to your candidacy including personal information for a period that is reasonably necessary for the use of the tool. If you are hired for the position your data may become part of your employee records.

If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy please contact . We are here to assist you.