Customer Satisfaction Representative

Are you ready for whats next

Come explore opportunities within Brunswick a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes Next Never Rests and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.

Innovation is the heart of Brunswick. See how your contributions will help transform vision into reality:

Position Overview:

As the frontline ambassador for our customers the Customer Satisfaction Representative plays a vital role in delivering exceptional service and driving business success. This position involves assisting customers with product inquiries and recommendations managing order placement and processing and resolving any issues with efficiency and care.

Were looking for a confident communicator who can juggle multiple tasks with ease thrives in a fast-paced growth-driven environment and is eager to contribute to our sales and profitability goals. If youre passionate about customer experience and ready to make a measurable impact wed love to meet you.

At Brunswick we have passion for our work and a distinct ability to deliver.

Essential Functions:

• Provide proactive high-quality service to all customers while maintaining a consistently professional and positive demeanor

• Manage inbound communications including phone calls emails and customer requestsensuring prompt and effective responses throughout the workday

• Build and maintain strong customer relationships through cross-selling order management inventory checks account updates and issue resolution

• Take full ownership of customer concerns identifying root causes and implementing corrective actions to ensure long-term satisfaction

• Maintain thorough knowledge of Del Citys product offerings promotions and pricing to confidently answer inquiries and recommend solutions

• Support additional tasks and responsibilities as assigned by management

Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however others can be developed along the way.

Required Qualifications:

• High School Diploma required; Associates or Bachelors degree in Business Communications or related field preferred

• 13 years of customer service experience

• Strong verbal and written communication skills

• Proficiency in Microsoft Office Suite (Word Excel PowerPoint Outlook)

• Excellent problem-solving abilities and attention to detail

• Proven ability to thrive in a fast-paced environment

• Comfortable working independently and collaboratively within a team

• Shift coverage: 8:30 AM - 5:00 PM CST

Preferred Qualifications:

• Experience in the Industrial or Transportation aftermarket sector

• Familiarity with 12V electrical components in an e-commerce distribution setting

• Hands-on experience with ORACLE ERP systems

• Working knowledge of CRM platforms such as OnContact or Salesforce

The anticipated pay range for this position is $41500 to $62300 USD annually. The actual base pay offered will vary depending on multiple factors including job-related knowledge/skills relevant experience business needs and geographic addition to base pay this position is eligible for an annual discretionary bonus.

At Brunswick it is not typical for an individual to be hired at or near the top end of the salary range for their role. Compensation decisions are dependent upon the specifics of the candidates qualifications and the business context.

This position is eligible to participate in Brunswicks comprehensive and high-quality benefits offerings including medical dental vision paid vacation 401k (up to 4% match) Health Savings Account (with company contribution) well-being program product purchase discounts and much more. Details about our benefits can be found here.

Why Brunswick:

Whatever tomorrow brings well be at the leading edge. As the clear leader in the marine industry were committed to our values and supporting our exceptional people. We offer and encourage growth opportunities within and across our many addition were proud of being recognized for making a splash with numerous awards!

About Navico:

Del City a Navico Group company is a specialized eCommerce distributor of low-voltage electrical components. Were known for streamlining the sourcing process for professionals through an intuitive online platform a comprehensive product offeringincluding leading national brands and cost-effective alternativesand responsive customer service that ensures every interaction is fast easy and dependable.

Next is Now!

We value growth and development recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here please still consider applying.

Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race color religion sex sexual orientation gender identity national origin age disability protected veteran status or any other characteristic protected by federal state or local law. Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply. If you require accommodation during the application or interview process please contact for support.

For more information about EEO laws - click here

Brunswick and Workday Privacy Policies

Brunswick does not accept applications inquiries or solicitations from unapproved staffing agencies or vendors. For help please contact our support team at: or .

All job offers will come to you via the candidate portal you create when applying through a posted position through https:/// If you are ever unsure about what is being required of you during the application process or its source please contact HR Shared Services at or .