Systems Development Coordinator (Tech Support)
Systems Development Coordinator (Tech Support)
Posted on :
28-09-2025
Employer Active
1 Vacancy
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Job Description
Why Great Gray Group & RPAG
RPAG is a wholly owned subsidiary of Great Gray Group LLC. Acquired in 2024 RPAG hosts the industrys leading retirement plan practice management platform. Designed for elite advisors and institutions our goal is to create successful outcomes by protecting plan fiduciaries and engaging plan participants. Our efficient and scalable technology platform provides our members with actionable insights allowing them to make data-driven decisions for their retirement plan clients.
At Great Gray Group we strive to set the bar for the retirement services industry. Our goal is to deliver advanced retirement solutions that combine our core fiduciary services with robust investment options innovative technology and dedicated client service. We focus on making choices clearer transitions smoother and the client experience more delightful. Complacency isnt in our vocabulary. Every day we look for opportunities to better serve our clients be an excellent business partner and earn the trust of those who rely on us.
The Role
Great Gray is looking to add a Systems Development Coordinator to our RPAGOperations team. This role combines UAT testing on a proprietary website for accurate user functionality with performing a variety of administrative and technical support tasks. Success in this position requires a proactive detail-oriented professional who thrives in fast-paced environments and consistently delivers with accuracy efficiency and professionalism.
Please note - this role works a Mon-Fri shift from 7:30AM PT - 4:30PM PT
Location
This position may work from our Las Vegas NV office. Great Gray currently supports a hybrid work model with 4 days onsite and 1 day remote.
Visa sponsorship or transfer of an existing visa is not available for this position. Applicants must be authorized to work directly for any employer in the United States without visa sponsorship or transfer.
Responsibilities
Conduct comprehensive testing of the proprietary website to verify the accurate execution of programming requirements.
Create detailed requests for both corrective actions and new programming features.
Respond promptly to email inquiries and requests from clients and team members.
Manage and update documents on the website ensuring data accuracy and timely uploads.
Facilitate calls to assist users in resolving issues and enhancing their experience.
Complete other related duties as assigned
Qualifications & Experience
Bachelors degree in a relevant field of study.
Exceptional written and verbal communication skills.
Strong organizational abilities with a proven capacity to manage multiple tasks simultaneously.
High level of accuracy in typing and data entry.
Ability to respond effectively to clients and team members with the judgment to escalate issues to management as needed.
Proficient problem-solving skills to address and resolve challenges.
Collaborative team player with a positive attitude and a commitment to contributing to a supportive work environment.
Ability to thrive in a fast-paced dynamic environment and manage multiple priorities effectively.
Comfortable navigating ambiguity.
Entrepreneurial mindset to bring best practice ideas to the team.
Your standards reflect our core values: Growth Mindset Disciplined Curiosity Grit Results Ownership Collaboration.
Benefits
We have a comprehensive and competitive benefits package at Great Gray. Some of the highlights are:
Be an integral part of an early-stage high-growth organization!
Hybrid work environment
Competitive compensation package including 401(k) with elective and non-elective match opportunities
Lifestyle spending allowance program
Medical Dental Vision Insurance
Employer-paid life and disability insurance
Generous paid time off program
Company Background
Great Gray is the leading independent provider of trustee and administrative services to Collective Investment Trusts (CITs) with over $240 billion in CIT assets under management across more than 800 funds. We proudly work with more than 80 subadvisors including leading firms such as AllianceBernstein American Funds BlackRock Franklin Templeton MetLife Neuberger Berman PGIM PIMCO and Raymond James.
CITs are more than just an investment represent a forward-thinking approach to retirement planning. These tax-exempt pooled investment vehicles are offered to employer-sponsored retirement plans like 401(k)s. CITs are comparable to mutual funds but because they are tailored for the institutional retirement market they can offer distinct advantages including efficient administration and cost-effectiveness. CITs have a history dating back over 90 years; but they have gained favor over the past decade driven by innovations and Great Gray has been at the forefront.
Great Gray has consistently delivered year-over-year growth at an above market rate and is investing in the continued development of its core CIT business as well as complementary administrative services and technology solutions for the retirement market.
Madison Dearborn Partners (MDP) purchased Great Gray from Wilmington Trust in April a result Great Gray is an independent company owned by funds affiliated with MDP.
Investor Background
MDP is a leading private equity investment firm based in Chicago. Since MDPs formation in 1992 the firm has raised aggregate capital of over $28 billion and has completed over 150 platform investments. MDP invests across five dedicated industry verticals including basic industries; business and government software and services; financial and transaction services; health care; and telecom media and technology services.
Equal Employment Opportunity Policy
Great Gray LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender perception or identity national origin age marital status protected veteran status disability status or other non-merit factor.
Accommodation Statement
Great Gray is committed to ensuring individuals with disabilities and/or those whohave special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our website need assistance completing the application process or need to request an accommodation for any part of our application or interview process please contact us at:
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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