Senior Manager – SME ZscalerProxy Technology
Senior Manager – SME ZscalerProxy Technology
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Job Description
Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Welcome to the relentless pursuit of better.
Inviting applications for the role of Senior Manager SME Zscaler/Proxy Technology
In this role you will be responsible for Managing Enterprise Wide Internet services running on proxy solutions mainly Zscaler and McAfee
Your prime area of focus will be to handle Incidents drive Problem Management with focus on RCA and RCCA in collaboration with larger SME group and domains.
You will be expected to have deep expertise on leading proxy solutions like Zscaler McAfee and other related NW services like Firewalls Routers packet captures GRE tunnels VPN DNS services web filtering and url policy management. Working/conceptual knowledge on other integrated technologies like Cloud Okta/Active directory O365 services would be an additional advantage
Responsibilities
The Candidate must have work experience on Zscaler/Proxy solutions.
The candidate should be holding at hardcore 24X7 Ops experience
Ability to provide Tier 3 support and manage complex and escalated tickets in production environment
Define create and maintain proxy policies
root cause analysis and troubleshooting
PCAP capture and analysis Experience with authentication and SSL inspection configurations proxy automatic configuration (PAC) file testing/debugging.
Experience with Zscaler Internet Access (ZIA) Cloud Proxy Service
working experience with GRE Tunnels IPSec Tunnels NATting PAC file Logic
Strong knowledge on complex proxy solution designs which include SSL interception and content analysis.
Working with HTTP SSL SAML ADFS and proxy automatic configuration (PAC) files.
Network/Firewall knowledge including reading traces from various network diagnostic tools (i.e. WireShark Fiddler etc.)
Experience with Zscaler Private Access (ZPA) working experience with in a secure public cloud and integrating ZPA
Best Practices and Interoperability when Using PAC Files with Zscaler App PAC with GRE tunnels or IPSec Tunnels
Troubleshooting the Performance issues Connection Status Errors ZPA Authentication errors Browser Access Error Codes
Extensive Layer 1-7 knowledge Complex troubleshooting techniques (e.g. debugging latency issues authentication issues and application functionality issues).
Manage weekly reviews with other SME domains for complex IT implementations across multiple towers including applications products etc.
Needs to manage relationship and resolve dispute if any between internal and partner stakeholders
Drive Service improvement projects across in partnership with internal and partner teams
Explore opportunities to optimize and ensure we are in line with customer requirements
Provide Lead technical 3rd line support on all including complex Proxy issues - liaising with customer representatives or vendors and supporting/directing other support staff where appropriate. This will include the support of new and existing products that come under the responsibility of the team
Handle change request according to our change control and risk review process
Qualifications we seek in you!
Minimum Qualifications
Bachelors degree in Computer Science or equivalent subject
Candidate with rich experience in Installation configuration and troubleshooting knowledge on Proxy technology for Business environments
Experience in Installation configuration and troubleshooting knowledge on Proxies
Should have good understanding with extensive hands-on experience on various Proxy Layer7 technologies for e.g Zscaler Bluecoat McAfee Web Gateway
Advanced Network Security engineering skills (IPS Proxy Web filtering Email filtering Firewalls APT detection and Next gen firewalls)
Must have good understanding Firewalls like Checkpoint Palo Alto FortiGate Cisco ASA and Network Fundamentals
Preferred Qualifications/ Skills
Certification in Proxy/ firewall /Networking
Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
Senior Manager
Employment Type
Full Time
