Senior Merchandise Operations Manager I Direct Sales US & Canada

Chicago, IL - USA

Yearly Salary: USD 85 - 100

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

HYROX The World Series of Fitness Racing is the global sport that combines running & functional fitness into one unique competition format. Founded in Germany in 2017 HYROX is now a worldwide fitness movement with events across 5 continents and tens of thousands of athletes taking part each season.

The HYROX North America team is looking for a Merchandise Operations Manager located in Chicago to join our growing U.S. organization! With over 80 races planned globally for the 24/25 season this role is critical to scaling HYROXs merchandise and direct sales operations across the U.S. and Canada.

You will take full ownership of our on-site retail presence at HYROX events across North America from store setup and sales execution to logistics and team leadership. This role reports directly to the General Manager North America and collaborates closely with global operations and merchandise teams based in Europe. You will be the driving force behind ensuring a seamless customer experience operational excellence and increased merchandise revenue at every race.

YOUR KEY RESPONSIBILITIES

Lead the development and scaling of HYROXs merchandise and direct sales operations across North America
Plan execute and oversee on-site merchandise stores at HYROX events including layout staffing and customer experience
Implement and manage logistics infrastructure including warehousing stock control WMS systems and distribution
Integrate global systems and processes to ensure consistency with HQ standards
Hire train and manage seasonal and part-time staff for events across multiple cities
Create and manage staffing plans based on event size and scope
Oversee vendor relationships for merchandise procurement transportation and equipment
Monitor and analyze sales data inventory flow and operational KPIs to drive continuous improvement
Ensure compliance with safety quality and efficiency standards at every event
Travel regularly to HYROX races across the U.S. and Canada to lead on-the-ground execution

YOUR PROFILE

58 years experience in retail or merchandise operations ideally within the sports events or pop-up retail space
Proven leadership experience managing teams in fast-paced environments
Strong logistics and inventory management knowledge; WMS implementation experience preferred
Familiarity with retail setup at live events or festivals
Excellent organizational problem-solving and communication skills
A hands-on can-do attitude with the ability to work under pressure and tight deadlines
Proficiency in English required; Spanish language skills are a plus
Must be based in or willing to relocate to Chicago IL
Willingness to travel frequently (up to 50%) to support HYROX events on-site

OUR OFFER

Salary range: $85000 $100000 p.a. based on experience
Health insurance and retirement plan
Attractive PTO and travel perks
Work alongside a passionate high-performance team within one of the fastest-growing sports brands globally
Significant autonomy and creative freedom in shaping our merchandise operations in North America
The chance to have a direct visible impact on HYROXs customer experience and brand presence
Dynamic office environment in River North Chicago IL

INTERESTED

Were excited to hear from you! Please upload your CV (no cover letter needed) and answer a few short questions in our application form. Your contact is Isabelle (HYROX People Team).

We are committed to creating an inclusive and respectful work environment. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin disability age or any other characteristic protected by law. We value diversity and are dedicated to promoting equal opportunities for all.

YOUR KEY RESPONSIBILITIES

Lead the development and scaling of HYROXs merchandise and direct sales operations across North America
Plan execute and oversee on-site merchandise stores at HYROX events including layout staffing and customer experience
Implement and manage logistics infrastructure including warehousing stock control WMS systems and distribution
Integrate global systems and processes to ensure consistency with HQ standards
Hire train and manage seasonal and part-time staff for events across multiple cities
Create and manage staffing plans based on event size and scope
Oversee vendor relationships for merchandise procurement transportation and equipment
Monitor and analyze sales data inventory flow and operational KPIs to drive continuous improvement
Ensure compliance with safety quality and efficiency standards at every event
Travel regularly to HYROX races across the U.S. and Canada to lead on-the-ground execution

YOUR PROFILE

58 years experience in retail or merchandise operations ideally within the sports events or pop-up retail space
Proven leadership experience managing teams in fast-paced environments
Strong logistics and inventory management knowledge; WMS implementation experience preferred
Familiarity with retail setup at live events or festivals
Excellent organizational problem-solving and communication skills
A hands-on can-do attitude with the ability to work under pressure and tight deadlines
Proficiency in English required; Spanish language skills are a plus
Must be based in or willing to relocate to Chicago IL
Willingness to travel frequently (up to 50%) to support HYROX events on-site

OUR OFFER

Salary range: $85000 $100000 p.a. based on experience
Health insurance and retirement plan
Attractive PTO and travel perks
Work alongside a passionate high-performance team within one of the fastest-growing sports brands globally
Significant autonomy and creative freedom in shaping our merchandise operations in North America
The chance to have a direct visible impact on HYROXs customer experience and brand presence
Dynamic office environment in River North Chicago IL

INTERESTED

Were excited to hear from you! Please upload your CV (no cover letter needed) and answer a few short questions in our application form. Your contact is Isabelle (HYROX People Team).