Senior Service Technician

Westborough, MA - USA

Monthly Salary: Not Disclosed

Posted on: 27-09-2025

Vacancies: 1 Vacancy

Job Summary

AEM- Full Time Service Coordinator & Field Technician
Location: Westborough MA
Job Title: Senior Service Technician

Service Coordinator Job Purpose

Manages incoming Service calls from the field. Maintains computer networks and user connectivity.
SM is going to maintain control of all usernames and passwords as well as all VPN connections and
Customer IP addresses.
Works along side with AEM software team Technicians and VP of Service to alleviate customers issues.
The manager is able to remotely connect to the customer site to view the ongoing issue and make
corrections as needed. If a tech on site is required he or she will coordinate with VP of service to
determine next steps. During down time Manager will assist VP of Service assist Software dept attend
training sessions and be able to perform site visits if necessary.

Senior Service Technician Job Duties

Coordinates troubleshooting support and service for equipment and networks when necessary
Upholds a sense of customer service and measures client satisfaction
Attends industry events and trade exhibitions to learn about cutting edge product releases and news

Senior Service Technician Skills and Qualifications:

Bachelors Degree in Computer Science or a Related Field Experience with Computers and Networks Experience with Customer Service Management Leadership Staffing Written and Verbal Communication Interpersonal Communication Problem Solving Decision Making Critical Thinking Teamwork Attention to Detail Analytical Thinking Time Management Working Under Pressure.
Knowledge and understanding of the Microsoft Windows Excel Word JAVA Niagara certification beneficial. Qualified with Distech Controls ASI controls JCI or American Auto-Matrix Controls is a major benefit.
Understands HVAC systems and terminology. Programming in the following areas would be beneficial.
Develops relationships with external clients and organizations to assess their technology support and
security needs.

AEM- Full Time Service Coordinator & Field Technician Location: Westborough MA Job Title: Senior Service Technician Service Coordinator Job Purpose Manages incoming Service calls from the field. Maintains computer networks and user connectivity. SM is going to maintain control of all usernames and ...