Commercial Service Manager

Swannanoa, NC - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

JOB DESCRIPTION

Summary/Objective: The Commercial Service Division Manager is responsible for overseeing all aspects of the commercial Service division. They are responsible for managing planning and administering policies and goals for the division ensuring projects are completed in timeframes allotted within budget and quality work is completed. They also are responsible for maintaining customer satisfaction leading service teams and setting budgets and financial goals for the division.

Position Type and Expected Hours of Work: This is a full- time position with work hours on Monday through Friday 8 am to 5 pm some evenings and weekends as needed.

Required Qualifications/Experience

10 plus years of commercial Service experience
Must pass drug and background screens
Valid drivers license and insurable through company insurance carrier
EPA Certified
Valid North Carolina contractors H-3& H-2 license or obtain within 12 months
Able to communication clearly in English both verbally and in writing
Intermediate computer skills and experience with Microsoft Office: Word Excel Outlook
Prioritization and organizational skills; ability to multi-task and attention to detail

Essential Duties

Learn and properly recite company mission vision and core values statements
Maintain professional appearance and attitude at all times.
Attends training and participates in classes
Fully participates in company safety program including but not limited to attendance of applicable safety meetings
Utilizes all safety precautions and wear appropriate safety equipment at all times
Operate company vehicle following all safety standards and applicable laws
Clean company vehicle as needed including exterior washing and interior cleanings. Vehicle should be kept free of trash debris unused food and drink. Vehicle interior should be swept free from excess dirt.
Arrive at work on time stay late as needed
Monitor all operations and profitability of the 4 commercial service departments
Work with field supervisor over commercial projects and personnel training needs.
Renew contracts with coordinator check profitability reprice as needed
Assist with quoting of repairs
Assist with parts identification and ordering
Supervise service and maintenance crews
Work with customer service to assist with dispatching as needed
Review call summaries XOI and safety forms daily
Review employee progress
Recruit potential Gentry employees for all positions.
Approve spend plans for maintenance sales
Attend leadership and planning meetings and implement with field.
Assist with budgets and planning for future
Meet with customers as needed

Competencies:

Clear and Concise Communications
Relentless focus on quality and employee retention.
Business Acumen
Critical Evaluation; Service Expertise; Ethical Practice
Job specific Knowledge and skills
Leadership and developing others
Continuous Learning and Professional Development
Quality oriented/work standards
Safety Awareness
Excellent team player with a win for all attitude.

Supervisory Responsibility: Yes over entire Commercial Service Division

Work Environment: The job operates in a professional office environment. This role routinely uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines. May on occasion be required to visit job sites with extreme variations due to conditions including but not limited to heat cold wet wind sunlight animals reptiles insects and other conditions deemed by job site.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger handle or feel; and reach with hands and arms. Some reaching bending stooping and squatting may be required. Occasional use of ladders and lifting heavy objects up to 50 pounds individually and 300 pounds as a team may be required.

This position requires the ability to occasionally lift office products and supplies up to 20 pounds.

This job description does not constitute a contract between employer and employee. Employer reserves the right to change the job description and may request employee to perform additional duties.

JOB DESCRIPTION Summary/Objective: The Commercial Service Division Manager is responsible for overseeing all aspects of the commercial Service division. They are responsible for managing planning and administering policies and goals for the division ensuring projects are completed in timeframes al...