Lab System Support Specialist

West Point, UT - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions tour clients world-wide. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology consulting and business process outsourcing services dedicated helping the worlds leading companies build stronger businesses.

Position: Lab System Support Specialist

Location: West Point PA 19486

Duration: 5 Months

Job Type: Temporary Assignment

Work Type: Onsite

Job Description:

Providing direct support to end-users ranging from Tier 1 - 2 type issues.
Continue to develop an understanding of the business processes and all applicable procedures.
Build PCs
Vendor support and account provisioning
Dedicated support for the robotics PCD automation initiative - fault finding coordination for new equipment setup equipment moves
Remote support for a third location (Boston)
In-depth knowledge of GxP operations as it relates to the FDAs CFR 21 Part 11 requirements and well as Good Documentation Practices (GDP)
Good understanding of Windows Desktop OS support tasks (7 Win 10) and ability to set up brand new systems.
Install and configure Lab/Manufacturing computer systems in a regulated GMP environment.
Oversee and support managed services staff with the installation/configuration of regulated Lab/Manufacturing GMP systems.
Work with vendors tech support teams to resolve application errors as needed.
Serve as the System Owner/Manager and perform administrative tasks on QC/Manufacturing instruments/systems such as user additions removal method/assay updates.
Partner with local QA/QE to evaluate and test new upgrades/patches to Operating Systems/applications and write install instruction for Lab/MFG managed services support personnel.
Participate in process re-engineering workshops with business and IT stakeholders.
Perform impact assessment on changing product capabilities including impact to integrated (boundary) systems.
Respond to IT support requests to address operational issues with enterprise and quality applications.
Meet with internal clients and stakeholders to diagnose software and middleware issues.
Align with other manufacturing sites and corporate IT to ensure global consistency.
Review/develop SOPs related to administration and installation of applications used in the lab/manufacturing environments.
Troubleshooting and replacement of hardware component and systems
System imaging software experience and ability to learn new in-house methods.
Knowledge of simple AD account management and network connectivity requirements
Able to trace phone and network patch cables to wall jacks with the aid of network testing devices.
In depth knowledge of Microsoft O365 applications and other productivity applications such as Adobe Acrobat
Command of IT ticketing system use and effective workload management.
Proactively monitors and identifies trends and behaviors in systems support and address the findings or escalate to other IT team resources.
Able to follow other specific troubleshooting steps and continuously update and create additional knowledge articles.
Contributing to timely and accurate communications with other parts of the organization regarding IT projects timelines and compliance

Top 3 must haves:

Experience with -

Build PCs
Vendor support and account provisioning
Dedicated support for the robotics PCD automation initiative - fault finding coordination for new equipment setup equipment moves

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions tour clients world-wide. Our client is an American multinational information technology services and consulting company and is a leading provider of informat...