IT Support Specialist

Bellefontaine, OH - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

The IT Support Specialist will support Infrastructure operations by configuring maintaining troubleshooting and supporting systems and networks. You will provide Level 1 and 2 support for ongoing business operations and IT projects.

Responsibilities:

Support day to day activities for manufacturing plant and corporate IT Infrastructure desktops and peripherals.
Installation testing maintenance and support of system equipment and operating systems that make up manufacturing operations.
Using the help desk ticketing system ensure all assigned tickets are resolved in an efficient timely complete and customer-friendly manner.
Support of the IT environment including areas such as systems networks applications IT/OT printers security etc.
Perform equipment upgrades refreshes moves/adds/changes and configuration
Assist with and have the opportunity to develop skills with servers and network routers and switches.
Work on special IT or technology projects as assigned.
Opportunities to get additional formal training and certifications are offered.

Experience:

High School Diploma and 3 years of relevant work experience; Associates Degree and 1-2 years of relevant experience; Bachelors Degree and relevant experience as a co-op or other professional experience.
CompTIA A or other similar certifications are a plus.
Relevant experience in a Microsoft Windows-based environment.
In-depth ability to troubleshoot repair and configure PCs laptops printers and other peripherals.
Basic knowledge of networking equipment switches routers networking principles and firewall rules.
Prior experience with a service desk ticketing system.
Strong interpersonal and communication skills with the ability to build rapport amongst multi-departmental teams.
Strong organizational skills and the ability to manage multiple tasks and priorities.
The ability to learn and continue to develop skills with Servers Networking Active Directory Asset Management and Business Applications.

Required Experience:

Unclear Seniority