Guest Services Agent The Inn at Villanova University
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Job Location:
Philadelphia, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Position Summary
Why work at Villanova Join a mission-driven organization. Since Villanova Universitys founding in 1842 we have been inspired by the values of truth unity and love and are a community dedicated to service to others. Villanova has been included among the nations best colleges and universities. VUs inclusion again in U.S. News & World Reports 2025 Best Colleges rankings is another indication of the Universitys continued prominence and forward momentum. Villanovas most precious asset is our people . As an employee you will receive a holistic benefits package generous paid time off a competitive retirement savings plan flexible work options wellness programs including gym membership professional development tuition assistance and more . The Guest Services Agent is responsible for providing a welcoming atmosphere and ensuring guest and public contact at the Front Desk runs smoothly and efficiently and in accordance with The Inn and always at a 4-Diamond style level. Villanova is a Catholic university sponsored by the Augustinian Order. The University is an equal opportunity employer and seeks candidates who understand respect and can contribute to the Universitys mission and values.
Duties And Responsibilities
Welcome register orient and supervise guests and provide group orientations in a friendly and positive manner. Take individual and group reservations by telephone e-mail and an online system in an accurate and efficient manner. Check guest in and out and assist with any issues or arrangements that guests may need help with. Maintain security and safety of The Inn Inn property guests guests property and fellow team members. Accurately maintain all shift reports logs and necessary daily paperwork including a record of overnight fees and sale of goods. Always represent and promote The Inn in a positive manner to guests callers and local officials. Provide overnight on-call assistance in case of emergencies. Ability to focus attention on guest needs remaining calm and courteous at all times. Perform other duties and assist with projects as assigned.
Minimum Qualifications
High school diploma or equivalent required. Customer service experience required preferably in a hospitality/hotel environment. Must enjoy working with the public and be able to professionally handle any conflicts guest issues or emergencies that may arise. Experience handling cash and recording sales transactions required. Excellent oral communication and organizational skills. Demonstrated ability to work effectively without immediate supervision. Ability to multi-task efficiently. Must be willing to work evenings weekends and holidays as schedule requires.
Preferred Qualifications
Computer literacy and familiarity with WIN MS Word Excel PMS POS and Outlook preferred. First Aid and CPR certification preferred; training can be provided.
Work Schedule
full-time/12-months
Why work at Villanova Join a mission-driven organization. Since Villanova Universitys founding in 1842 we have been inspired by the values of truth unity and love and are a community dedicated to service to others. Villanova has been included among the nations best colleges and universities. VUs inclusion again in U.S. News & World Reports 2025 Best Colleges rankings is another indication of the Universitys continued prominence and forward momentum. Villanovas most precious asset is our people . As an employee you will receive a holistic benefits package generous paid time off a competitive retirement savings plan flexible work options wellness programs including gym membership professional development tuition assistance and more . The Guest Services Agent is responsible for providing a welcoming atmosphere and ensuring guest and public contact at the Front Desk runs smoothly and efficiently and in accordance with The Inn and always at a 4-Diamond style level. Villanova is a Catholic university sponsored by the Augustinian Order. The University is an equal opportunity employer and seeks candidates who understand respect and can contribute to the Universitys mission and values.
Duties And Responsibilities
Welcome register orient and supervise guests and provide group orientations in a friendly and positive manner. Take individual and group reservations by telephone e-mail and an online system in an accurate and efficient manner. Check guest in and out and assist with any issues or arrangements that guests may need help with. Maintain security and safety of The Inn Inn property guests guests property and fellow team members. Accurately maintain all shift reports logs and necessary daily paperwork including a record of overnight fees and sale of goods. Always represent and promote The Inn in a positive manner to guests callers and local officials. Provide overnight on-call assistance in case of emergencies. Ability to focus attention on guest needs remaining calm and courteous at all times. Perform other duties and assist with projects as assigned.
Minimum Qualifications
High school diploma or equivalent required. Customer service experience required preferably in a hospitality/hotel environment. Must enjoy working with the public and be able to professionally handle any conflicts guest issues or emergencies that may arise. Experience handling cash and recording sales transactions required. Excellent oral communication and organizational skills. Demonstrated ability to work effectively without immediate supervision. Ability to multi-task efficiently. Must be willing to work evenings weekends and holidays as schedule requires.
Preferred Qualifications
Computer literacy and familiarity with WIN MS Word Excel PMS POS and Outlook preferred. First Aid and CPR certification preferred; training can be provided.
Work Schedule
full-time/12-months
Required Experience:
Unclear Seniority
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
