Hospitality Specialist (SIUE Students, Part-time)

fit-flavors is the gold standard for healthy convenient and crave-worthy meals. We prepare and package over 15000 meals per week in our production facility distribute them throughout the St. Louis area to both our storefront locations and direct-to-customer homes. We are a faith-driven organization deeply rooted in Christian values guiding our mission with integrity purpose and service.

Position Summary

As a Hospitality Specialist you are the face of fit-flavors delivering warm personalized service that helps customers feel seen supported and confident in their healthy lifestyle choices.

You use thoughtful conversation and strong product knowledge to guide guests through our menu sharing accurate information while naturally driving sales and supporting daily operations.

The ideal candidate is passionate about people thrives in a purpose-driven environment and understands that genuine hospitality and business success go hand in hand.

Responsibilities

• Deliver legendary hospitality to every guest through consistent touch points
• Proactively identify guest needs and offer tailored recommendations
• Maintain deep knowledge of menu items nutrition and promotions
• Uphold fit-flavors standards of professionalism cleanliness and service
• Support store operations by completing assigned shift duties accurately and on time
• Clear communication with team and leadership contributing to a positive culture
• Take ownership of personal learning and development by engaging with training tools and feedback
• Ask for Google Reviews in a natural manner

Results

• Guests consistently feel seen supported and cared for
• A high percentage of first-time customers become loyal repeat guests
• Store sales average order value customer retention and number of Google Reviews steadily improve
• Audit and secret shopper scores show continuous growth
• The store team operates with confidence hospitality consistency and alignment to fit-flavors culture
• Every interaction contributes to strengthening our reputation as the first resource in healthy eating

Expectations

• Maintain professional appearance
• Set a positive welcoming energy
• Show strong social awareness
• Be consistently pleasant positive and kind
• Engage in genuine intentional conversation with customers
• Demonstrate strong menu and nutrition knowledge
• Upsell and suggest add-ons naturally
• Handle customer issues with confidence and professionalism
• Listen actively and respond to customer cues
• Multi-task effectively
• Use technology confidently including self-checkout
• Stay engaged on Slack
• Use professional language (avoid slang)
• Be solutions-oriented and proactive in problem-solving
• Arrive on time every shift
• Participate actively in Pre-Shifts and produce high-quality Shift Notes every shift
• Contribute positively to fit-flavors culture (if youre not adding youre subtracting by default)

Education and Experience

• The ability to deliver elevated authentic and personalized hospitality
• Desire and willingness to develop professionally
• Strong interpersonal and communication skills
• Experience in upscale retail fine dining boutique service or hospitality preferred
• Interest in health and nutrition

Schedule

• Set schedule (typically the same schedule every week)
• 3x weekday shifts; 9:45 AM to 7:15 PM
• 1x weekend shift; 9:45 AM to 6:15 PM