Customer Service Recruitment Day

High Wycombe - UK

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Following the success of our previous Recruitment Open Days in October & November last year we are excited to announce two additional Open Days for our Customer Service department this autumn. If youre passionate about delivering excellent customer service and want to make a difference come and meet us at Paradigm Housing Group!

Event Dates:

Tuesday 14th October 2025: 09:00 AM to 12:30 / 13:00 PM

Thursday 16th October 2025: 09:00 AM to 12:30 / 13:00 PM

How to Apply: To register for one of our Recruitment Open Days click the apply button attach your CV and let us know which date works best for you in the application form. Our hiring teams will review applications weekly and shortlist candidates for the event.

About the Role: Are you a great listener empathetic and able to solve problems quickly Join Paradigm Housing Groups Contact Centre where you will play a key role in helping us deliver homes that our customers can rely on. We are looking for enthusiastic customer-focused individuals with a strong work ethic and a flexible approach to join our team.

What Youll Do:

Handle a wide range of customer enquiries by phone and email helping resolve housing and repairs-related issues.

Collaborate with colleagues across the organisation to provide effective solutions.

Use your excellent communication skills both written and verbal to deliver outstanding service.

What We Offer:

A comprehensive training plan including full-time office-based induction for the first 45 weeks.

Hybrid working after induction work from home 3 days a week and in the office for 2 days.

Opportunities for personal and career growth in a dynamic team with options to progress through the ranks within Customer.

Job Details:

Full-time: 37 hours per week Monday to Friday (shift times between 8:00 AM and 5:30 PM).

Part-time: Minimum 20 hours per week.

All positions are offered as initial 12-month fixed-term contracts.

Download More Information: For further details about the role and the person specification download the full job description at the bottom of this advert.

Important Information: As part of the application process you will need to complete a few mandatory questions. Please note that incomplete applications will not be considered for shortlisting or invited to the open days.

About us

We are Paradigm Housing Group.

We manage more than 17000 homes across the South East.

We know that house prices in the areas where we work are high both to buy and rent. We want to help more people have a safe and sustainable home that they can afford.

As a charity the money we make goes into building new homes and providing an excellent service for residents.

We are a Best Companies two-star accredited organisation in recognition of our high employee engagement and commitment to creating an inclusive workplace where everyone is free to be themselves and feel like they belong. We are clearly focused on the delivery of our five-year corporate plan with ambitious and challenging objectives including delivering one of the sectors largest digital transformation programmes improving our environment and sustainability targets and delivering more quality homes to people who need them.

Our benefits

Holidays 25 days rising to 30 with length of service (30 days starting for senior roles) plus an extra three paid days off between Christmas and New Year and the opportunity to buy up to another five days.
Pension scheme: a defined contribution scheme with employer contributions of 7.5% or 9.5% depending on the employees contribution rate.
Car leasing scheme.
Annual bonus potential.
1 paid professional subscription per year.
Family friendly policies including generous paternity maternity shared parental and adoption leave sabbaticals and more.
Health cash plan worth over 1800 per year. Includes dental optical prescriptions and flu jabs physiotherapy chiropractic therapy reflexology Sports massage and more.
Hybrid working for many roles.
Up to three paid Giving Back (volunteer) Days a year.
Modern collaborative offices with free parking and charging points for electric vehicles.
Opportunities for career development and progression.
Social events such as quiz nights Christmas Party Summer BBQ.

Our Vision

We provide excellent services to customers.

And build new homes to help more people.

We make sure our homes are safe and sustainable.

And strive to do more by making the most of our resources.

Working For Us

Our Values

Safer Together

The safety of our customers colleagues and ourselves is a priority in everything we do.

Driving Improvement

We seek to do things better and deliver value to our customers.

Working As One

We work collaboratively with others and also take personal responsibility for delivering outcomes for our customers colleagues and stakeholders.

Acting Thoughtfully

We make ourselves aware of our customers and colleagues circumstances and consider this thoughtfully and respectfully and with attention to the impact on the environment when taking action.

Being Clear

We will communicate in a clear and consistent manner so that our customers colleagues and stakeholders understand the high standards that we work to.

Please note that customer facing roles may be subject to a DBS check.

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