EV Warranty Specialist and WSC Lead

Job Description

Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to the GM Global Tech Center three times per week at minimum or other frequency dictated by the business.

Relocation:

This job may be eligible for relocation benefits.

The Role:

As a Warranty Specialist Electric Vehicles & Support Center (WSC) you will be an integral part of General Motors Dealer Warranty and Service Operations (DSWO) team within the General Motors Customer Care and Aftersales Division. DSWO supports GMs global dealer network by providing tools training and warranty administration to drive operational excellence.

This position plays a critical role in supporting electric vehicle (EV) warranty operations and managing processes and claims payments at the Warranty Support Center (WSC). You will help ensure continuous improvement in paying warranty claims right the first time overall claims payments dealer and customer satisfaction and profitability.

What Youll Do (Responsibilities):

Electric Vehicle (EV) Warranty Operations

• Provide EV safety guidance through service procedure oversight.

• Monitor and manage dealership EV compliance status in the Global Warranty Management (GWM) system.

• Collaborate across GM Brand teams to advocate and enforce EV compliance standards.

• Oversee EV crossline development with dealers and ensure alignment with compliance expectations.

• Coordinate with GM Technician Training Teams to validate that all EV warranty training requirements are met.

• Lead and support GWM-related IT initiatives including:

  • Technician training validations

  • 3rd-party labor time guide integration

  • EV compliance enforcement tools

  • Policy & Procedure (P&P) enhancements

• Gather field feedback on emerging EV issues and work cross-functionally to implement solutions in GWM and policy documentation.

• Present upcoming changes key issues and initiatives to field teams and dealership partners.

Warranty Support Center (WSC) Management

• Ensure consistent adherence to claims processing standards at the WSC.

• Develop and implement innovations to improve claim review quality and processing efficiency.

• Collaborate with field teams to address and resolve complex warranty claim issues.

• Monitor and ensure compliance with regulatory requirements involving 3rd-party labor time guides.

• Analyze claims processing data to identify trends and proactively implement solutions.

• Maintain and report on WSC performance metrics and data dashboards.

• Provide strategic leadership for change management within the WSC.

• Address escalated issues from WSC team leads and specialists requiring advanced support.

• Support escalations from Vehicle Distribution Centers (non-transportation related damages).

• Leverage artificial intelligence (AI) to enhance data mining and claims processing accuracy in GWM.

Your Skills & Abilities (Required Qualifications):

• Experience leading continuous improvement (OpEx Six Sigma Lean) projects.

• Proven understanding of electric vehicle (EV) architecture.

• Proven experience in warranty claims administration including claim review validation and compliance within EV and traditional vehicle platforms.

• Bachelors degree in Engineering Automotive Technology or a related technical field (or equivalent work experience).

What Can Give You A Competitive Edge (Preferred Qualifications)

• Familiarity with Global Warranty Management systems and processes.

• Knowledge of General Motors warranty policies and claim submission processes.

• Previous experience working in or supporting in an automotive dealership environment.

About GM

Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.

Benefits Overview

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Non-Discrimination and Equal Employment Opportunities (U.S.)

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All employment decisions are made on a non-discriminatory basis without regard to sex race color national origin citizenship status religion age disability pregnancy or maternity status sexual orientation gender identity status as a veteran or protected veteran or any other similarly protected status in accordance with federal state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more visit How we Hire.

Accommodations

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