Guest Service Representative
Share
Job Location:
Hourly Salary:
Posted on:
Vacancies:
Job Summary
Crowne Plaza Portland Downtown - Convention Center
1441 NE 2nd Ave
Portland OR 97232
1441 NE 2nd Ave
Portland OR 97232
GUEST SERVICE REPRESENTATIVE
The Crowne Plaza Portland Downtown - Convention Center is seeking a Guest Service Representative to join our team. The Guest Service Representative provides outstanding guest service to arriving departing and in-house guests by delivering accurate and timely information and services and maintaining a professional friendly and helpful demeanor at all times. Provide occasional porter and transportation service to hotel guests.
ABOUT US
At Hollander Hospitality we align our people with their passion providing award- winning service and memorable experiences. From the ground up we build & renovate own & operate while recognizing that our team is our foundation and greatest asset. We are exceptional partners to one another our guests and our communities.
At Hollander Hospitality we align our people with their passion providing award- winning service and memorable experiences. From the ground up we build & renovate own & operate while recognizing that our team is our foundation and greatest asset. We are exceptional partners to one another our guests and our communities.
We look for people who excel in their role and are committed to delivering excellent experiences for guests. Proven through multiple awards from our partnering brands for outstanding guest service and meetings excellence we deliver the best to our guests by creating a sense of belonging empowerment and support to our team members coupled with their dedication innovative spirit and raw talent.
STATUS:
- Full-time & Part-time
SCHEDULE:
- Variable schedule; Must be available weekends and holidays
RATE OF PAY:
- $19.49 to $21.24 per hour/DOE
BENEFITS AND PERKS:
- Paid Time Off & Holiday Pay
- Paycheck Advancement Program
- Hotel travel discounts
- Supplemental Insurance
- Employee Assistance Program
- Subsidized Annual Tri-Met Bus Pass
- Complimentary Parking
- Employee Meals
For eligible employees:
- Insurance - Medical Dental Vision Life and AD&D
- 401(k) with Employer Match
QUALIFICATIONS:
Knowledge of:
Knowledge of:
- Principals of providing customer service including customer needs assessment meeting quality standards for service and evaluation of customer satisfaction.
- Standard cash handling procedures.
Skills and Ability to:
- Actively listen and give full attention to guests asking questions when necessary to find out how to best meet their needs.
- Communicate effectively in the English language in writing using correct spelling grammar and rules of composition and verbally by speaking clearly and concisely.
- Add subtract multiply and divide quickly and accurately to handle money give correct change balance till and prepare cash drops.
- Effectively use standard office equipment such as computers and related software printers photocopier fax and multiple line telephone system.
- Meet attendance requirements with dependability and consistency.
- Maintain a neat and clean appearance to meet hotel standards and represent the hotel positively.
- Manage ones time in order to meet productivity standards.
- Multi-task and maintain composure and accuracy while handling frequent interruptions.
Education and Experience:
- High school diploma or equivalent.
- At least one year experience providing customer service directly to the public.
Licenses:
- Must possess a valid drivers license and driving record that meets company requirements.
PHYSICAL REQUIREMENTS:
Medium Work:Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently and/or up to 10 pounds of force constantly to move objects.
Position requires ability to stand behind front desk for up to 8 hours to assist guests visual acuity to analyze written information and view computer terminal and ability to express and exchange information by means of the spoken word.
Must be able to grasp see crouch lift reach perform repetitive motions.
Medium Work:Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently and/or up to 10 pounds of force constantly to move objects.
Position requires ability to stand behind front desk for up to 8 hours to assist guests visual acuity to analyze written information and view computer terminal and ability to express and exchange information by means of the spoken word.
Must be able to grasp see crouch lift reach perform repetitive motions.
Drug Free Workplace Equal Opportunity Employer
Required Experience:
Unclear Seniority
Key Skills
- Advertising Management
- Cost Accounting
- Integration
- Legal Operations
- Entry Level Finance
About Company
At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we've got – on property and off. When guests stay with us, it's not just a room with a bed that they're ... View more
