Manager, AI Outcomes
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Job Location:
New York City, NY - USA
Yearly Salary:
$ 270000 - 320000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About the Role:
Glean is seeking a leader of our AIOM (AI Outcomes Manger) team. The AIOMs are responsible for ensuring that our customers end-users successfully adopt and derive meaningful measurable value from Gleans AI solutions. The AIOMs perform the following types of activities: End-user training enablement (company and function sessions search chat and agent content) prompt and agent advisory/building and value realization. Ultimately the AIOMs are responsible for breadth and depth of end-user engagement across our product suite.
You will:
- Manage the employee lifecycle for a team of AI Outcomes Managers to drive high-impact customer enablement advisory/building on our platform and business value realization with Gleans products.
- Develop a set of Glean prescriptive adoption playbooks including codifying a set of standard process templates and assets to drive delivery consistency with our customers
- Engage with executive sponsors and business stakeholders across priority accounts
- Partner cross-functionally with the other leaders of the customer organization including: Solution Architects Delivery Excellence Managers and Support to ensure Glean is providing a seamless customer journey to our customers
- Synthesize feedback and business insights from the field influence Gleans product roadmap and collaborate with Product and R&D to shape new features and agent capabilities
- Design implement and report on metrics for the AIOM team demonstrating ROI adoption and transformation progress for customers
- Serve as a thought leader and subject matter expert on AI outcomes and user transformation; evangelize best practices internally and externally.
About you:
- 4 years of experience in customer-facing consultative roles (e.g. management consulting customer success business transformation product management solutions consulting) with an AI/data/enterprise SaaS company.
- 2 years of leadership experience and demonstrated ability to scale teams and drive business transformation through technology adoption.
- Excellent problem-solving skills and ability to communicate effectively with diverse audiences from executives to end users.
- Strong data fluency; comfortable with adoption/ROI metrics and business KPIs.
- Consultative creative and motivated mindsetexcited about helping organizations rethink business processes and work styles with AI.
- Proven product sense and ability to maximize the impact of complex software platforms.
- Experience facilitating workshops and change management programs for business transformation.
- Understanding of modern AI capabilities (prompting agent workflows LLMs) with ability to coach others on best practices.
Location:
- This role is hybrid (3 days a week in our NYC office)
Compensation & Benefits:
The standard OTE range for this position is $270000-$320000 annually. Compensation offered will be determined by factors such as location level job-related knowledge skills and experience. Certain roles may be eligible for variable compensation equity and benefits.
We offer a comprehensive benefits package including competitive compensation Medical Vision and Dental coverage generous time-off policy and the opportunity to contribute to your 401k plan to support your long-term goals. When you join youll receive a home office improvement stipend as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events and provide healthy lunches daily to keep you fueled and focused.
We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. Were committed to an inclusive and diverse company. We do not discriminate based on gender ethnicity sexual orientation religion civil or family status age disability or race.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
Glean was created to deliver healthy and fresh foods - made directly from fruits and vegetables - into your hands! Sweet Potato Flour & Pumpkin Flour now available. Our team is made up of a handful of passionate people who have worked in food and agriculture most of their careers - ... View more
