Senior Change Manager

Address:

Job Family Group:

Change Management is responsible for providing leadership & direction through a structured process to guide communicate document and implement strategies to effectively manage change across Treasury & Payment Services & Lending products and service portfolios for Business Commercial Corporate Finance and Capital Markets clients in the United States and Canada.

The Senior Change Manager is responsible for supporting the development and implementation of strategic change initiatives aligned to the Treasury and Payments Services & Lending strategies. The main focus of the role is to provide change leadership support and collaboration with client facing internal workforce teams in order to conduct impact analysis assess change readiness and ensure successful implementation & adoption of change to deliver a differentiated and effective client service experience.

The Senior Change Manager will work with TPS & Lending stakeholders to support the rollout of change by ensuring that training materials communications and resource support materials meet the businesss needs and that rollouts are integrated and properly sequenced in order to ensure a seamless customer experience. This role will also assist with the tracking of post-implementation impact of initiatives to ensure they achieve the desired strategic objectives.

• Change Impact Assessment
  • Act as change agent liaison aligned with the client facing internal workforce teams to facilitate and evaluate impact of initiatives define optimal change deliverable tactics and facilitate the acceptance of initiatives through effective change management practices
  • Provide thought leadership through assessment of future initiative roadmaps to identify earlier awareness of impacts and opportunities to ensure successful implementation of change
  • Help identify resourcing impacts and anticipated points of resistance and create plan to mitigate challenges
  • Collaborate and partner with internal client facing teams to effectively convey the scope of the change and thoroughly understand and assess the impact the change will have on the people processes and technology as well as identify any associated risks of the change
• Collaborate with initiative owners & partner teams to develop & implement change strategy
  • Partner with Communications and Sales Enablement teams to provide input into change deliverable tasks and to assist with execution of required deliverables
  • Partner with Learning teams to define the optimal training approach for the teams and to provide facilitation support where needed
  • Partner with leadership team to understand their specific change efforts and provide input into ongoing initiative reporting to ensure transparency and effective planning against other initiatives
  • Support the development of change materials including FAQs job aids process flows and procedures to successfully meet the teams training needs both during the rollout of new initiatives as well as post-implementation and that updated versions are available in a centralized library easily accessible to the team
  • Ensure that business as usual is maintained during the transition and thechangesare effectively integrated into the business
  • Represent client facing internal workforce teams on project team status and change meetings as well as part of monthly initiative review meetings
  • Represent the interests of the client facing internal workforce teams when working with technical resources on major improvements
  • Prioritize processes for review based on the expected impact to the team
• Continuous improvement & efficiency opportunities
  • Identify gaps in processes infrastructure and controls and recommend changes to close gaps or harmonize processes
  • Support the identification of continuous improvement and training opportunities related to current processes and supporting the rollout of change of new products and/or services
  • Identify continuous improvement opportunities to the overall change management practice & processes to reflect lessons learned that provides for an improved change process for our client facing internal workforce teams
  • Develop effective relationships with Product Sales and other partners to support effective execution of strategic initiatives

Qualifications:

• Typically 7 years of relevant experience and/or certification in related field of study or an equivalent combination of education and experience.
• Project management experience 6 to 8 years.
• Valid PMP designation from the Project Management Institute (PMI) is an asset.
• Entrepreneurial skills In-depth.
• Judgement skills In-depth.
• Learning agility In-depth.
• Stakeholder management Expert.
• Able to navigates challenging situations effectively.
• Able to apply project management methodologies or approaches.
• Able to manage project and business risks including project interdependencies.
• Able to resolve project issues effectively.
• Seasoned professional with a combination of education experience and industry knowledge.
• Verbal & written communication skills - In-depth / Expert.
• Analytical and problem solving skills - In-depth / Expert.
• Influence skills - In-depth / Expert.
• Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.
• Able to manage ambiguity.
• Data driven decision making - In-depth / Expert.

Salary:

Pay Type:

The above represents BMO Financial Groups pay range and type.

Salaries will vary based on factors such as location skills experience education and qualifications for the role and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles the salary listed above represents BMO Financial Groups expected target for the first year in this position.

BMO Financial Groups total compensation package will vary based on the pay type of the position and may include performance-based incentives discretionary bonuses as well as other perks and rewards. BMO also offers health insurance tuition reimbursement accident and life insurance and retirement savings plans. To view more details of our benefits please visit: Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting positive change for our customers our communities and our people. By working together innovating and pushing boundaries we transform lives and businesses and power economic growth around the world.

As a member of the BMO team you are valued respected and heard and you have more ways to grow and make an impact. We strive to help you make an impact from day one for yourself and our customers. Well support you with the tools and resources you need to reach new milestones as you help our customers reach theirs. From in-depth training and coaching to manager support and network-building opportunities well help you gain valuable experience and broaden your skillset.

To find out more visit us at is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression transgender status sexual stereotypes age status as a protected veteran status as an individual with a disability or any other legally protected characteristics. We also consider applicants with criminal histories consistent with applicable federal state and local law.

BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process please send an e-mail to and let us know the nature of your request and your contact information.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO directly or indirectly will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid written and fully executed agency agreement contract for service to submit resumes.