Technical Services Specialist, EMEA

Job Description

A warm greeting from the Technical Services Team:Click here to watch

WHAT IS TECHNICAL SERVICES EMEA

Were a team of 50 people based in Lund Sweden that delivers world-class post-sales support our customers in region EMEA. We work in close collaboration with the sales organization and key functions at HQ. We achieve our business goals in a collaborative friendly and open culture.

We are now looking for a Technical Services Specialist (TSS) with a focus on Axis network video products AXIS OS and related accessories.

This position is located in the city of Lund in the southern part of Sweden and in proximity of Malmö and Copenhagen.

WHAT YOULL DO
On top of your area of specialization as a TSS you acquire knowledge about the other Axis products and solutions to be able to have initiated discussions from a broader perspective. The focus in the role includes:

• Work with support functions (TSR/TSE) to identify and cater for training needs
• Day-to-day assist and coach support functions both in terms of technical questions escalation situations and customer communication
• Support and coordinate TSEs that are subject matter experts in certain areas and products
• Validate and support potential escalations to product specialists
• Nurture a proactive environment by documenting troubleshooting help and conclusions relating to support cases writing FAQs producing training and other material handle introduction and team training
• Be available for deeper customer relational or technical discussions with product specialists and sales engineers to be able to help in prioritizing and solving problems and to suggest product improvements
• Drive or support cases that are prioritized by a sales region and manager.

To be successful in the role you need to be able to adapt to rapid changes and to take on or change responsibilities related to the quick development of Axis solutions and the Axis organization. Flexibility balanced and adaptable communication style and relation building are other key characteristics for the role. A level of business acumen is expected to support our mission to get closer to the business partners and colleagues in the local sales regions.

The role may include delivery of certain services and service level agreements directly towards partners and customers.

With the growth and progression of the Technical Services team additional responsibilities may come into question over time.

WHO ARE WE LOOKING FOR
We think that you are a service-minded social and structured individual that always puts Axis customers in the first room. You are open-minded and understand the value of team cooperation and Axis core values.

You have previous experience as a support engineer at Axis or elsewhere or from a similar role where you have shown an ability to develop a comprehensive technical understanding and knowledge about networked systems and show cased a high customer service behavior.

You need to be fluent in English written and spoken and have generally good communication skills; an ability to listen and to communicate in an appropriate and relevant way with other people whether internally or with external customers.

Come join us!

READY TO ACT
Axis is a company realizing the benefits of a diverse workforce. We know that diversity in groups creates a better working environment and promotes creativity something that is fundamental for our success.

Are you up for the challenge

Type of Employment

Posting End Date

Certain roles at Axis require background checks which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action.

About Axis Communications

We enable a smarter safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader we offer solutions in video surveillance access control intercom and audio systems enhanced by intelligent analytics applications.

With around 5000 committed employees in over 50 countries we collaborate with partners worldwide. Together we thrive in our friendly open and collaborative culture and inspire each other to think beyond the expected. United by our commitment to inclusion diversity and sustainability we consistently seek to develop our skills and way of working.

Lets create a smarter safer world

For more information about Axis please visit our website .

Listen to Get To Know Axis Podcast