IT Manager, Information Technology.
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The IT Manager is primarily responsible for overall delivery of IT services to locations of BorgWarner. The IT Manager manages customer expectations/needs and utilizes IT metrics/scorecards/reporting to communicate between the business and technical community. The IT Manager must be able to effectively work with other IT Service Teams as well as the different functional areas with the locations of their region. Works closely with site application owners and Service teams to ensure quality IT services for sites of responsibility
Responsible for ensuring thatallIT services are seamlessly delivered to clients of the organization
Understand the business needs and communicate to the business on deliverablesbybeinga member of the site management staff
Plancoordinateand manage the IT activities of a site
Manage the IT budget and request services for IT projects and maintenance for the site.Including developing an LRP creating andmaintainingforecast andplanfor Cyber Risk and Resiliency remediation.
Supporttheregional Service Delivery functions which include the Service Desk and IT Governance (ITIL PMO Financials)
Has special focus on managing our Client Technicians to deliver to the expected service-demand of our sites
Oversee the communication and feedback between the business and IT teams
Accountable tomaintainand support enterprise ITService CatalogService Level Agreementsand Strategy
Support Site Scorecards reviews forsites of responsibility
Monitor and improve KPI and customer satisfaction and feedback on IT serviceswhile aligning with the regional leadsto ensure consistency
Builds IT service relationship with customersand site management
Ensure quality services are performed to the agreed SLA
Ensure that systemsprocessesand methodologies specified are followed and to ensure effective monitoringcontroland support of service delivery
Provide reports on an agreed schedule (or on request) including management andfinancial performancereports
Attend client service review meetings; areas covered will include performance reports service improvements quality and processes
Establishes and implements short and long-termservicesto customers within reasonable schedules and budgets
Connectsthe businessto technology
Communicates and manages the regionalChargeback and Allocationmodel.
Executes vendor-management - managing suppliers in/and outsourcing contracts
Drives ITIL framework throughout IT organization including:
Incident/problem management
Change management
Service Level management
Financial management
Preferred competencies:
Customer Focus
Process Management
Informing
Drive for Results
Listening
Action Oriented
Priority Setting
Dealing with Ambiguity
Problem Solving
Functional/Technical Skills
Establishgoodcommunicationandworkingrelationshipwith users and other sources of support andassistancesuch as:
Plant Management Team and Staff
Business Application Owners
Infrastructure Service Teams
Enterprise Level Service Areas
Education /Experience Qualifications
BA/BS Computer Science or related field
10 years working in Information Technologyincluding 5 years of management experience
Experience with ITIL framework certification is a plus
Excellent Program/Project management skills
Demonstrable experience of working in aBusiness Relationshipmanagement capacity
Experience working with Automotive Sector/Organizations
Knowledge
ITIL
Project Management Methodologies/Processes
Root-Cause Analysis
Skills and Abilities
Strong communications skills needed tointerface withhigh-level customer representatives
Communication development for IT and Non-IT leadership
Experienced in business case / ROI development
Experienced in functional and technical specification design
Strong priority setting and planning skills
Ability to publiclyrepresentthe company and department with internal and external clients.
Ability to use own judgment and initiative in problem resolution
Requirements and Qualifications
Work Experiences
Experience in implementing and executing towards a Service Management Framework in a largeorganization
Comfortable presenting technical topics to business associates
Ability to develop appropriation requests and cost justification for IT projects.
This position will adhere toGlobalStar Safety Program including safety rules practices and training as outlined in the BorgWarner PTC Safety Policy Manual which includes the use of equipment protective devices or clothing that the employerrequires. This individual will work in manners that stress the importance of preventing accidents and illnesses. He/she must take every precautionreasonablein the given circumstance for the protection of themselves and addition he/sheis responsible forreporting all injuries and/or possible dangerous situations incidents or occurrences to the immediate supervisor.
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Required Experience:
Manager
Key Skills
- Business Process
- SQL
- Active Directory
- Information Technology
- Database
- Information Security
- Infrastructure
- ITIL
- Project Management
- Internet
- ERP
- Backup
- Setup
- hardware
- Technical Support
About Company
BorgWarner is a global product leader in delivering innovative and sustainable mobility solutions for the vehicle market. We are a company of innovators and independent thinkers that brings together talented employees, meaningful work, and amazing technology in a unique environment. A ... View more
