Senior Technical Program Manager, SaaS Deployments

Join Axon and be a Force for Good.

At Axon were on a mission to Protect Life. Were explorers pursuing societys most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products we work better together. We connect with candor and care seeking out diverse perspectives from our customers communities and each other.

Life at Axon is fast-paced challenging and meaningful. Here youll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Location: Madrid Spain
Travel: up to 25-35% within Europe (Spain. Italy and other countries as needed)
Reports to: Director Professional Services EMEA

Your Impact

As a Senior Technical Project Manager youll lead high-visibility projects directly contributing to the development and implementation of solutions that truly make a this role youll tackle complex challenges working with some of the most advanced technologies in the industry including cloud platforms AI-powered tools and mission-critical systems. Youll have the opportunity to collaborate with brilliant minds across sales engineering product and customer teams to deliver solutions that save lives and enhance public trust.

At Axon were driven by a powerful mission: to protect life capture truth and accelerate justice. Were growing rapidly and this is your chance to make a lasting impact at a company where innovation meets purpose.

What Youll Do

Program & Project Management

• Manage all aspects of complex enterprise-grade SaaS product deployments
• Oversee project milestones resource planning scope timeline and risk management.
• Manage cross-functional stakeholders to ensure alignment transparency and on-time delivery.
• Support pre-sales scoping and post-sales implementation handoff.

Business Analysis

• Conduct discovery sessions with customers to gather requirements define workflows and identify success metrics.
• Translate business requirements into user stories process maps and functional specifications.
• Partner with product and engineering to define solution architecture and delivery strategy.

Configuration & Testing

• Partner with customers to configure software systems tailored to their business objectives.
• Design and execute UAT plans; validate technical and functional requirements are met.
• Continuously refine processes based on customer feedback and technical feasibility.

Training & Enablement

• Develop and deliver comprehensive training plans and materials to empower both internal and external stakeholders.
• Conduct foundational training for customers in a remote or in-person capacity

Stakeholder Collaboration

• Work closely with Solutions Architects Professional Services Product Managers and Engineers to align program execution with business goals.
• Act as a liaison between customers and internal teams to manage change requests solution feasibility and roadmap alignment.

Process Improvement

• Identify process inefficiencies and propose improvements to increase deployment speed quality and customer satisfaction.
• Contribute to internal SOPs implementation playbooks and best practices.

What You Bring

• 5 years of experience leading and delivering highly complex programs in a SaaS environment with demonstrated success in technical program management.
• Proven track record of managing enterprise-level software deployments infrastructure projects or large-scale enterprise application programs.
• Deep expertise in delivering complex projects involving cross-functional teams including sales engineering and product.
• Mastery of program/project management tools and methodologies to track report and deliver on objectives.
• Experience gathering requirements optimizing workflows and facilitating change management within teams.
• Familiarity with software configurations and coding experience (particularly JSON) preferred.
• Advanced communication and presentation skills with the ability to distill technical concepts for diverse audiences.
• Proficiency in guiding client and internal teams through ambiguity driving alignment and executing on shared goals.
• Professional level language skills in Spanish and Italian and English language proficiency for internal communications.

Dont meet every single requirement Thats ok. At Axon we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If youre excited about this role and our mission to Protect Life but your experience doesnt align perfectly with every qualification listed here we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as nor should it be construed as exhaustive of all duties responsibilities skills efforts or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axons mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axons impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental health and safety regulations policies and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice advances equity values diversity and fosters inclusion. Were committed to hiring the best talent regardless of race creed color ancestry religion sex (including pregnancy) national origin sexual orientation age citizenship status marital status disability gender identity genetic information veteran status or any other characteristic protected by applicable laws regulations and ordinances and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process please email. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.