Resident Team Supervisor

Who We Are

For more than 130 years The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church each year we help more than 2 million people providing necessities such as food clothing and addition we support people experiencing unemployment addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission vision and values of hope service dignity and stewardship. As a faith- and values-based organization we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose summary:

The Resident Team Supervisor assists the Resident Services Director in the oversight and supervision of the Residential Worker Team. The Resident Team Supervisor monitors trains assists with hiring and supports / monitors the job performance of the Residential Workers as they support residents and other staff members.

Accountabilities:

Waterston Centre / Shelter Program:

• The Resident Team Supervisor supervises the day-to-day operations of the Residential Worker team including staff scheduling
• Ensures implementation and oversight of policies and procedures and ensures they are understood and adhered to by employees
• Maintains and promotes a positive public image of the Salvation Army Waterston Ministries by providing a high caliber of services and by dealing with the public and professional contacts in a courteous and professional manner
• Is part of the after-hours on-call rotation particularly as it relates to staff scheduling issues
• Leads monthly Team Meetings for various shifts
• Ensures regular HIFIS (Homeless Individual and Families Information System) reporting is accurate and shared with Management Team
• Participates in all Waterston Ministries Leadership Team meetings and Caseworker meetings

• Participates in community and Salvation Army forums as requested by Resident Services Director
• Assists with case management for residents of Waterston Centre
• Assists with intake and discharge processes for residents as required
• Builds and maintains a therapeutic milieu with residents and team members
• Ensures the physical psychological and spiritual needs are being met through referrals to caseworkers chaplains etc.
• Completes reports and maintains records of resident activity
• Provides statistical and evaluative information to management and funders
• Supports the efforts of the team to help meet the residents spiritual needs and cultural practices

Human Resources:

• Oversight of the mentoring of Residential Worker team.
• Engages in regular supervision with the Resident Services Director
• Ensures implementation and oversight of policies and procedures and ensures they are understood and adhered to by employees
• Provides supervision to team monitoring security evening nights and weekends.
• May participate in hiring orientating training coaching evaluating and scheduling of staff in accordance with contracts and residential standards
• Assists with staff time sheets and ensures they are submitted for payroll purposes
• Monitors and assist with staff safety practices in compliance with health and safety standards and prepares submits and acts on incident reports; identifies proactive safety measures to the Director of Resident Services based on needs and concerns
• Assumes the role of a front-line Residential Worker when assistance is required
• Is responsible for own professional self-development

Administration Documentation & Reporting:

• Assists with statistical reports (including SAMIS and HIFIS) and other documents for Administration
• Ensures accuracy and comprehensiveness of HIFIS resident files including accuracy data integrity confidentiality and records of belongings of discharged residents
• Provides back up support for reception (answers phones doors etc. as needed)
• Records unusual or out of character behaviours noticed in daily logbooks and reports them to the Residential Services Director and appropriate partners
• Maintains logs for incident reports forwarding them to the Resident Services Director and Executive Director.
• Oversees and monitors intake process at Residential Worker Desk to ensure efficiency comprehensiveness and accuracy

CRITICAL RELATIONSHIP MANAGEMENT

Governance Boards and Councils: None

Internal:

• Residential Workers Team Meetings
• Waterston Ministry Leadership Team
• Waterston Ministry Caseworker Team Meetings

External:

• Community Workers Health Professionals

MANAGERIAL/Technical Leadership RESPONSIBILITY:

• Reports directly to: Resident Services Director.
• Direct reports for this position: up to 16 Residential Workers
• Provides coaching and mentoring of up to 16 full part-time and casual staff utilizing the Performance Enhancement and Coaching Model (PEAC)

FINANCIAL AND MATERIALS MANAGEMENT:

May have access to personal and confidential information

WORKING CONDITIONS:

• Work setting is a multi-faceted residential setting including emergency shelter transition and supportive housing
• Be willing to work extra time occasionally when required to support staffing requirements within the Ministry Unit
• Ability and willingness to work flexible hours per the needs and requirements of the position
• The incumbent will/may work under the following disagreeable conditions:
  • Work-related stress
  • Dealing with angry and abusive people
  • Dealing with Crisis Situations
  • Little travel associated with this position
  • Ability to lift up to 20 pounds
  • Flexible work schedule to accommodate different types of programming and emergencies
  • May be on-call 24/7 for emergencies and staffing related issues

The above responsibilities must be performed in keeping with The Salvation Armys Mission Vision and Values in a professional manner upholding our code of conduct.

education and experience Qualifications:

Education Qualifications and Certifications:

• Completed a formal post-secondary/college program in social work or equivalent education is a minimum requirement.
• Current Drivers licence and driving abstract
• CPR First Aid (C)
• ASIST

Experience and Skilled Knowledge Requirements

• Minimum of three to five (3-5) years of prior related experience in a residential setting working with marginalized clientele.
• Minimum of two (2) years of prior related experience in supervision leadership coaching and motivating staff in a residential setting.
• Experience working with youth/womens programs is preferred
• Demonstrated understanding of the Behavior Based Model
• Experience in a case management system

Skills and Capabilities (examples provided below):

• Attention to detail problem solving and analytical skills.
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
• Ability to organize and prioritize multiple tasks in a fast-paced environment
• Strong interpersonal motivational leadership and organizational skills.
• Attentive listening skills for the purpose of supervision coaching and conflict resolution.
• Demonstrates effective interpersonal and communication skills and the ability to deal with internal and external contacts at all levels of the organization in a professional manner.
• Ability to develop and maintain a team environment; work cooperatively and effectively with others to set goals resolve problems and make decisions that enhance organizational effectiveness.
• Demonstrated ability to take initiative be reliable and operate in an environment of accountability.
• Demonstrates experience with Microsoft Office internet and keyboarding
• Understands the dynamics of residents behaviour with the ability to assess their needs and risks
• Ability to demonstrate understanding of and empathy toward cultural differences
• Has skill in understanding the use of authority in supervision and effective intervention in crisis situations.
• Ability and willingness to support the mission and purpose of The Salvation Army

Compensation:

Placement in the salary range will be based on factors such as market conditions internal equity and candidate experience skills and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation and we will be pleased to discuss this with you.