Fractional Operations Lead (mwd) (Freelance)

• This is a Freelance project.
• Proposed Timeline: Jan - Jun 2026 with Handover Meetings in Dec 25
• Reports to: Philip Ihde (COO)
• Ops Team at HelloBetter: 2 Junior ICs
• Weekly Hours: max 20h
• Compensation: 3.500 - 4.500 Eur per month
• Location: /- 4.5h from CET

HelloBetter is a pioneer in the field of digital healthcare. For more than 10 years we have been developing evidence-based digital health applications for the prevention and treatment of mental health conditions. Our applications cover a variety of areas including stress management depression problematic alcohol use panic disorder and anxiety vaginismus and sleep disorders.

Six of HelloBetters ten applications are approved as digital health applications. They are available free of charge by prescription to all insured adults in Germany.

For more information about HelloBetter see our HelloBetter Handbook.

As a Fractional Operations Lead you will cover for our Lead Operations Manager during his paternity leave. Your main responsibility will be to ensure the smooth operation of our Operating Model in his absence focusing on enhancing our analytical capabilities implementing AI automation and improving the overall workplace experience for our team.

• Provide strategic leadership and guidance for Operations team (2 junior managers)
• Manage implement and optimise complex operational work flows optimisations across departments (especially including AI & Automation)
• Manage high-level contract negotiations and strategic supplier relationships
• Oversee critical operational governance and compliance requirements
• Create and maintain complex reporting dashboards and operational analytics to facilitate data-driven decisions
• Serve as strategic partner to COO
• Support company-wide resource allocation

• 5 years senior operations or consulting experience
• Proven track record leading operational teams and complex projects
• Experience with AI implementation and change management
• Advanced Excel/Google Sheets skills (complex formulas dashboards analytics)
• Experience with contract negotiation and strategic supplier management
• Strong stakeholder management across multiple departments
• Fluent German and English

• Executive-level communication and presentation skills
• Strategic thinking with ability to see big picture
• Strong leadership and mentoring capabilities
• Exceptional stakeholder management across all organizational levels
• Adaptability and comfort with ambiguous situations
• Results-oriented with focus on business impact

• Mental health is a human right: we help thousands of people each month who struggle with depression stress insomnia burnout and other mental health issues

• We have a unique product and are at the forefront of research in digital health applications
• The effectiveness of our product is continuously evaluated and efficacy studies have been published in international and high-impact journals since 2014
• Data is of great importance to us and we are transparent about our strategy goals and results.

• As pioneers in the development of applications for various mental health conditions we are at the forefront of innovation
• We operate in an extremely exciting and emerging market
• Annual training budget of 1000 euros - we place great emphasis on the personal growth of our employees and actively support their development

• Remote-first culture - we hire globally considering a time window of /- 4.5 hours CET
• Use of our offices in Berlin and Hamburg if you prefer to work on-site
• Relocation option and support

• Fair and equal treatment are the standards of our Anti-Harassment Policy
• Flexible working hours - shape your own day
• Company language English with a strong emphasis on inclusive language
• Transparent salary bands
• Additional 10 paid leave days for non-birth parents after the birth or adoption of a child

• 28 vacation days compensation for holidays that fall on weekends
• Tenure based paid time off - up to three additional days
• Permanent employment contract
• Attractive VSOP (Virtual Stock Option Plan) for all employees
• Tax-deductible pension plan with an above-average employer contribution
• Free or subsidized fitness memberships
• Regular team events

• CV Check with People & Ops Team
• Screening Interview mit Lead Operations Manager (30 min)
• Interview with COO (30min)
• Bar Raising Interview with Co-Founder (30min)
• Contract Talk (15 min)

HelloBetter was founded under the name Institut für Online Gesundheitstrainings GmbH by internationally recognized researchers and psychologists in 2015. In more than 30 randomized-controlled studies HelloBetter has developed and evaluated 10 online programs from eight specific problem areas in cooperation with Leuphana University Friedrich-Alexander University Erlangen-Nuremberg the Free University of Amsterdam Harvard University and other partners. These programs serve both the prevention and treatment of classic mental illnesses such as depression anxiety or panic disorders but also cover topics such as vaginismus or chronic pain. This gives HelloBetter the broadest study base of all providers.

In the meantime six therapy programs from HelloBetter have been approved by the German Federal Institute for Drugs and Medical Devices (BfArM) as digital health applications and are available free of charge on prescription for all adults with health insurance in Germany. The work of the expert team has been published in international journals (including The Journal of the American Medical Association) and recognized with various awards (including Wilhelm Exner Award in Psychology 2016 EFPA Comenius Award 2017 Digital Health Award 2018 EU Compass Good Practice 2018 in Mental Health).

The company is based in Berlin and Hamburg and employs more than 130 people.