Real-Time Eligibility (Epic RTE) Analyst III

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At Emory Healthcare we fuel your professional journey with better benefits valuable resources ongoing mentorship and leadership programs for all types of jobs and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

• Comprehensive health benefits that start day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives
• Ongoing mentorship development and leadership programs
• And more

Work Location: Remote

Open to individuals that reside inAlabama Arkansas Florida Georgia Illinois Louisiana Michigan New Hampshire North Carolina Ohio Pennsylvania South Carolina Tennessee Texas Virginia or Wisconsin.

We are seeking an Epic Real-Time Eligibility Analyst III to join our Emory Healthcare team. This individual will be responsible for the design build testing validation maintenance and ongoing support of the Epic Real-Time Eligibility feature system. As a level III Analyst this person will have performed in a similar capacity and possess the Epic RTE certification.

RESPONSIBILITIES:

• Is a representative of the Information Technology team and is responsible for establishing fostering and maintaining positive business relationships with Emory co-workers; interdisciplinary workgroups; clinical and financial department representatives; Epic partners; and all other staff who use or interact with the Epic application suite.
• Monitors and mentors other analysts in methods and processes and implementation of those methods.
• Manages complex projects independently.
• Functions as business partner with service lines departments individuals and coworkers.
• Develops advanced knowledge of system capabilities applications and processes to function effectively as an educator and expert for system users.
• Participates actively in routine meetings with department heads and/or superusers to identify document and prioritize their needs.
• Performs rounds with departments to maintain casual interface with individuals and focus on relationship-building.
• Leads delivery of technical consulting and support services and solutions with some management input.
• Provides Epic and other applications software support file maintenance and build for break-fixes optimizations special updates upgrades and implementations.
• Resolves application errors and system issues independently.
• Provides assessment coordination documentation release note review testing and implementation of programming upgrade and project requests.
• Maintains strong and positive relationships with all application vendors.
• Assist with Epic Security assignment security templates and maintenance where appropriate.
• Provides on-call coverage as scheduled.
• Provides project management services and support with some management oversight.
• Follows EHC IS project management protocol.
• Advocates user perspective and focuses on ensuring a comprehensive support plan and documentation.
• Works with end users to navigate the new request process.
• Ensures compliance with EHC IS EHC Joint Commission and Health Insurance Portability and Accountability Act guidelines policies and procedures.
• Provides system solutions in accordance with regulatory guidelines.
• Follows prescribed change management and time reporting processes and documentation requirements.
• Responds to support calls within designated times according to priority and provides regular updates until resolution.
• Assists in queue management to be sure calls are answered and followed up on efficiently.
• Provides and communicates clear documentation for support status and issues resolutions.
• Remains current on Epic new version training for all applicable Epic certifications (if Epic).

PREFERRED QUALIFICATION:

Epic Real-Time Eligibility Certification

MINIMUM QUALIFICATIONS:

• Bachelors degree from a recognized college or university with major course work in computer science Information Technology engineering or equivalent related experience.
• A minimum of 5 years of progressive experience in clinical business or other healthcare operational areas or 7 years no degree.
• This position requires that the appropriate Epic certification be successfully obtained for a specific area of assigned responsibility within the first 90 days of completing training if not obtained prior to hire.
• Working knowledge and subject matter expertise in the assigned operational department areas.
• Knowledge and Abilities:
  • Advanced oral and written communication skills with a diverse population
  • Advanced organizational problem-solving analytical and time management skills.
  • Advanced interpersonal skills to interact positively and productively with teams across organizational lines.
  • Creative problem-solver with strong focus on achieving objectives within prescribed timelines while maintaining quality standards and organization requirements.
  • Flexibility to manage multiple initiatives and shift priorities based on business needs.
  • Monitors and mentors other analysts in methods and processes and implementation of those methods.
  • Manages complex projects independently.

Emory is an equal opportunity employer and qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcares Human Resources at . Please note that one weeks advance notice is preferred.