Patient Experience Concierge St. Elizabeth Youngstown Hospital

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Scheduled Weekly Hours:

Work Shift:

Patient Experience Concierge at St. Elizabeth Youngstown Hospital

Job Summary:

The Patient Experience Concierge serves as a liaison between patient family hospital staff and physicians to ensure a favorable patient experience in the areas of patient and family comfort information-sharing from hospital and clinical staff hospital staff responsiveness to patient or family inquiries or concerns and assisting clinical staff in ensuring patient and family understanding of their role and responsibilities to support timely patient discharge.

Education - HS Diploma/GED (required)

Minimum Qualifications:

1. Minimum of 2 years hospital experience (preferred)

2. Minimum of 2 years successful work experience in face-to-face customer service role (preferred)

3. Ability to assess at an intermediate level for customer service and communications skills and demonstrate sincere compassion empathy and understanding of the patients or family members experience and concerns

Other Knowledge/Skills/Abilities Required:

1. Leadership Development module or completion within one year

2. Computer literacy (charts emails and other documents needed in work)

3. Proficient with basic computer skills including word and excel

4. Must possess strong communications and customer service skills and the ability to defuse situations and generate positive patient and family member response

5. Must possess healthcare knowledge to communicate with medical professionals

6. Must complete 12 hours of continuing education in customer service

7. Possesses sound verbal and written communication skills and tactfully addresses issues at hand clearly concisely and accurately

SHIFT/SCHEDULE

Full Time - Scheduled for 36 Weekly Hours.

Shift Time - This position works Afternoons/Evenings shift.

Hours - 11AM-11:30PM.

This position will have scheduled shifts every other weekend.

Mercy Health is an equal opportunity employer.

As a Mercy Health associate youre part of a Misson that matters. We support your well-being personally and professionally. Our benefits are built to grow with you and meet your unique needs every step of the way.

What we offer
Competitive pay incentives referral bonuses and 403(b) with employer contributions (when eligible)
Medical dental vision prescription coverage HAS/FSA options life insurance mental health resources and discounts
Paid time off parental and FMLA leave short- and long-term disability backup care for children and elders
Tuition assistance professional development and continuing education support

Benefits may vary based on the market and employment status.

Department:

It is our policy to abide by all Federal and State laws as well as the requirements of 41 CFR 60-1.4(a) 60-300.5(a) and 60-741.5(a). Accordingly all applicants will receive consideration for employment without regard to race color national origin religion sex sexual orientation gender identity age genetic information or protected veteran status and will not be discriminated against on the basis of disability. If youd like to view a copy of the affirmative action plan or policy statement for Mercy Health Youngstown Ohio or Bon Secours Franklin Virginia; Petersburg Virginia; and Emporia Virginia which are Affirmative Action and Equal Opportunity Employer please email . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact The Talent Acquisition Team at .